IT Support Specialist: Hands-On Tech & Network Help

Stefanini NV; Antwerpen; On-site; EUR 36,000 - 48,000; Full time

Job summary

Stefanini NV is seeking an on-site IT support professional in Antwerp to deliver high-quality hardware and software support. You will resolve incidents, assist with IMACs, and coordinate with third-party vendors while ensuring end-user satisfaction.

The role involves hands-on hardware, network device troubleshooting, and AV/conference system support for Webex, Skype for Business, and Zoom, with opportunities to collaborate across teams in a dynamic tech consulting environment.

Qualifications

• Provide frontline IT support across hardware and software.
• Troubleshoot, diagnose, and resolve incidents and requests.
• Coordinate with third-party vendors for complex issues.

Responsibilities

• Provide support that consistently meets or exceeds customer expectations.
• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information, including rights, security, and system groups.
• Receive and resolve issues from Tiers 2 and 3 when on-site assistance is needed to solve a hardware or software issue, in cooperation with the resolver group that transferred the issue, if necessary.
• Provide troubleshooting and problem-resolution support for all network devices.
• Coordinate with third-party vendors to resolve hardware and software problems, as required.
• Receive and resolve hardware- or software-related issues from Tiers 2 and 3 when on-site break-fix support is needed.
• Work with hardware and software vendors on planning and problem resolution.
• Work with manufacturers and third-party vendors to obtain technical assistance.
• Install PCs, peripherals, and LAN-based equipment.
• Assist with setting up security, file access, and other administrative procedures related to office moves.
• Move workstations, peripherals, and telecommunications equipment, as required.
• Order, receive, and provide all required equipment, materials, and third-party vendor services to implement IMACs.
• Install and set up equipment, cables, outlets, and all other hardware required to implement IMACs.
• Test completed IMACs and confirm acceptance by the end user.
• Document changes to inventory use and configuration.
• Provide AV and conference support for software such as Webex, Skype for Business, and Zoom.

Job description

Stefanini NV is seeking an on-site IT support professional in Antwerp to deliver high-quality hardware and software support. You will resolve incidents, assist with IMACs, and coordinate with third-party vendors while ensuring end-user satisfaction.

The role involves hands-on hardware, network device troubleshooting, and AV/conference system support for Webex, Skype for Business, and Zoom, with opportunities to collaborate across teams in a dynamic tech consulting environment.