Elite VIP IT Support Technician

Stefanini EMEA; Waterloo; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalisation insurance

Transport cost reimbursement

Eco‑vouchers

LinkedIn Learning access

Employee Assistance Programme

Job summary

Stefanini EMEA is seeking an experienced VIP IT Support professional in Belgium to deliver high-level, discreet technical assistance to senior users. The role requires hands-on hardware/software support, on-site visits, and coordination with third‑party resolver groups to resolve advanced issues.

You will handle support requests via phone, email, and face-to-face interactions, ensuring timely, professional service while maintaining a focus on VIP user experience.

Qualifications

• 5+ years of onsite IT support experience.
• ITIL Foundation certification is recommended.
• Microsoft Windows OS and Office certifications are assets.
• Advanced skills in Microsoft 365 applications.
• Scripting or coding skills are an advantage.
• Ability to troubleshoot basic hardware issues.
• Advanced knowledge of iOS and Android with basic networking.
• Knowledge of Active Directory and user permissions.

Responsibilities

• Provide support that consistently meets or exceeds customer expectations.
• Identify, analyse and repair product failures, ordering and replacing parts as needed.
• Support and maintain user account information, including permissions, security settings and system group membership.
• Provide hands-on onsite support for hardware or software issues escalated by Tier 2 and Tier 3 teams, coordinating with the relevant resolver group as needed.
• Troubleshoot and resolve issues involving network devices.
• Coordinate with third-party vendors and manufacturers to obtain technical assistance and resolve hardware or software problems.
• Install PCs, peripherals and LAN-based equipment.
• Assist with security, file access and other administrative procedures related to office moves.
• Move workstations, peripherals and telecommunications equipment as required.
• Order, receive and provide the equipment, materials and third-party services required to implement IMAC activities.
• Install and configure equipment, cables, outlets and other hardware required for IMAC activities.
• Test completed IMAC activities and obtain acceptance from the end user.
• Document changes to inventory and equipment configurations.
• Provide audio-visual and conference-room support for platforms such as Webex, Microsoft Teams and Zoom.

Skills

Onsite support

Microsoft 365

Windows OS

Active Directory

Networking basics

Customer service

English communication

Scripting or coding

Tools

Microsoft 365 tools

Office 365

Webex / Teams / Zoom

Job description

Stefanini EMEA is seeking an experienced VIP IT Support professional in Belgium to deliver high-level, discreet technical assistance to senior users. The role requires hands-on hardware/software support, on-site visits, and coordination with third‑party resolver groups to resolve advanced issues.

You will handle support requests via phone, email, and face-to-face interactions, ensuring timely, professional service while maintaining a focus on VIP user experience.