Deskside Technician II — Onsite IT Support

Stefanini EMEA; Antwerpen; On-site; EUR 45,000 - 60,000; Full time

Job summary

Stefanini EMEA in Belgium (Antwerpen) seeks an experienced onsite IT support specialist to deliver high-level customer service and hands-on assistance for hardware and software issues. You will handle incidents via phone, email, and face-to-face interactions, escalating where needed.

The role requires 5+ years in onsite IT support, ITIL V4 Foundation (recommended), and strong MS Office 365 skills; English plus local language. A proactive, calm, customer-oriented approach is essential.

Qualifications

• 5+ years of onsite IT support experience.
• ITIL V4 Foundation recommended.
• Advanced MS Office 365 skills.
• Knowledge of Active Directory and permissions.

Responsibilities

• Provide support that meets or exceeds customer expectations.
• Identify, analyse, and repair product failures; order/replace parts as needed.
• Maintain user account information including rights and security.
• Resolve issues from Tiers 2 and 3 with resolver group support when necessary.
• Provide troubleshooting for network devices and coordinate with third-party vendors.
• Perform IMAC installations and interface with vendors for assistance.
• Test hardware/software after changes and document inventory/config updates.
• Assist with AV and conference tools such as Webex/Skype/Zoom.

Skills

Onsite support

Customer service

English proficiency

Problem solving

Team player

Stress management

Education

ITIL Foundation

Microsoft OS/Office certs

Tools

Active Directory

Office 365

Webex

Job description

Stefanini EMEA in Belgium (Antwerpen) seeks an experienced onsite IT support specialist to deliver high-level customer service and hands-on assistance for hardware and software issues. You will handle incidents via phone, email, and face-to-face interactions, escalating where needed.

The role requires 5+ years in onsite IT support, ITIL V4 Foundation (recommended), and strong MS Office 365 skills; English plus local language. A proactive, calm, customer-oriented approach is essential.