Onsite IT Support Technician II

Stefanini Group; Antwerpen; Hybrid; EUR 42,000 - 52,000; Full time

Job summary

Stefanini Group is seeking an experienced onsite IT support professional to deliver high-quality customer service and hands-on technical assistance. You will handle incidents, work with Tier 2/3 teams, and coordinate with third-party vendors to resolve issues at the client site.

The role requires strong problem-solving skills, familiarity with Active Directory, MS Office 365, and network device troubleshooting, with an emphasis on speed and reliability in a fast-paced environment.

Qualifications

• 5+ years of onsite IT support experience.
• ITIL V4 Foundation recommended.
• Microsoft OS/Office certifications are assets.
• Advanced MS Office 365 skills.
• Scripting or coding skills are an advantage.
• Able to solve simple hardware issues.
• Proficient in English and local language.

Responsibilities

• Provide support that consistently meets or exceeds customer expectations.
• Identify, analyse, and repair product failures; order and replace parts as needed.
• Support and maintain user accounts, including rights, security, and groups.
• Resolve issues from Tiers 2 and 3 with hands-on hardware/software support onsite.
• Provide troubleshooting for network devices.
• Coordinate with third-party vendors to resolve hardware/software problems.
• Install and set up PCs, peripherals, and LAN-based equipment.
• Assist with security, file access, and administration during moves.
• Move workstations and telecom equipment as required.
• Test and verify changes for end users.
• AV and Conference support with Webex/Skype/Zoom.

Skills

Onsite IT support

ITIL V4 Foundation (recommended)

MS Office 365

Scripting/coding (advantage)

Active Directory & permissions

English & local language proficiency

Tools

Webex

Skype for Business

Zoom

Job description

Stefanini Group is seeking an experienced onsite IT support professional to deliver high-quality customer service and hands-on technical assistance. You will handle incidents, work with Tier 2/3 teams, and coordinate with third-party vendors to resolve issues at the client site.

The role requires strong problem-solving skills, familiarity with Active Directory, MS Office 365, and network device troubleshooting, with an emphasis on speed and reliability in a fast-paced environment.