Onsite IT Support Technician - Fast-Paced & Customer-Focused

Stefanini EMEA; Antwerpen; On-site; EUR 40,000 - 50,000; Full time

Job summary

Stefanini Group, a global tech consulting company, is seeking an experienced onsite IT support specialist to join our Antwerp team. You will deliver high levels of customer service, install and configure hardware, and work with third-party resolver groups when needed.

The role emphasizes proactive problem solving, hands-on support over phone, email and face-to-face interactions, and collaboration with vendors to resolve hardware and software issues at client sites.

Qualifications

• Minimum 5 years of onsite IT support experience.
• ITIL V4 Foundation is recommended.
• Microsoft OS/Office certifications will be an asset.
• Advanced MS Office 365 skills are required.
• Knowledge of Active Directory and permissions.
• Basic networking knowledge is expected.
• Scripting or coding skills are a plus.
• Proficiency in Dutch and English; Chinese is a plus.

Responsibilities

• Provide support that consistently meets or exceeds Customer expectations.
• Identify, analyse, and repair product failures; order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Resolve issues from Tier 2 and 3 when necessary, collaborating with resolver groups.
• Provide troubleshooting and problem resolution for all network devices.
• Coordinate with third-party vendors to resolve hardware and software problems.
• Handle IMAC installations and related equipment setup.
• Assist with setting up security, file access and admin procedures for moves.
• Move workstations and telecom equipment as required.
• Procure and install hardware and third-party services for IMACs.
• Test completed IMACs and verify acceptance by end user.
• Document changes to inventory and configuration.
• Provide AV and conference support with tools like Webex, Skype for Business, Zoom.

Skills

Onsite support

ITIL V4 Foundation

MS Office 365

Active Directory

Networking basics

Scripting

Dutch language

English language

Customer service

Job description

Stefanini Group, a global tech consulting company, is seeking an experienced onsite IT support specialist to join our Antwerp team. You will deliver high levels of customer service, install and configure hardware, and work with third-party resolver groups when needed.

The role emphasizes proactive problem solving, hands-on support over phone, email and face-to-face interactions, and collaboration with vendors to resolve hardware and software issues at client sites.