Onsite IT Service Desk Engineer (1st/2nd Line) - Contract

NES Fircroft; Antwerpen; On-site; EUR 28,000 - 37,000; Full time

Job summary

NES Fircroft in Antwerp, Belgium, is seeking a 1st and 2nd Line Service Desk Support for an 8-month contract on a major industrial project. The role is site-based and requires hands-on IT field work, including installing and maintaining IT/Telecom equipment and supporting end users.

Candidates must have 1–3 years of IT support experience, English as mandatory language, Dutch desirable, a valid driving licence, and eligibility to work in Belgium.

Qualifications

• 1-3 years' experience in IT support or service desk.
• Experience providing 1st and 2nd line support.
• Eligibility to work in Belgium and driving licence.

Responsibilities

• Provide 1st and 2nd line IT service desk support to end users.
• Perform hands-on IT field activities onsite during construction and startup.
• Install, configure, test, and inspect IT and telecom equipment.
• Maintain asset inventories and documentation.
• Escalate issues to regional/global IT teams as needed.
• Ensure compliance with site health, safety and IT standards.
• Support deployment of new technologies and end-user devices.

Skills

Windows 10/11

Microsoft 365

Outlook/Teams/Office

Active Directory

Hardware troubleshooting

Laptop imaging

Printer support

Networking basics

ITSM tools

Customer service

Independent work

Education

CompTIA A+

ITIL Foundation

Microsoft Endpoint Administrator

VCA Certificate

Desktop/Infrastructure certs

Tools

ServiceNow

Jira Service Management

Remedy

Job description

NES Fircroft in Antwerp, Belgium, is seeking a 1st and 2nd Line Service Desk Support for an 8-month contract on a major industrial project. The role is site-based and requires hands-on IT field work, including installing and maintaining IT/Telecom equipment and supporting end users.

Candidates must have 1–3 years of IT support experience, English as mandatory language, Dutch desirable, a valid driving licence, and eligibility to work in Belgium.