1st & 2nd Line IT Service Desk Support

NES Fircroft; Antwerpen; On-site; EUR 28,000 - 37,000; Full time

Job summary

NES Fircroft in Antwerp, Belgium, is seeking a 1st and 2nd Line Service Desk Support for an 8-month contract on a major industrial project. The role is site-based and requires hands-on IT field work, including installing and maintaining IT/Telecom equipment and supporting end users.

Candidates must have 1–3 years of IT support experience, English as mandatory language, Dutch desirable, a valid driving licence, and eligibility to work in Belgium.

Qualifications

• 1-3 years' experience in IT support or service desk.
• Experience providing 1st and 2nd line support.
• Eligibility to work in Belgium and driving licence.

Responsibilities

• Provide 1st and 2nd line IT service desk support to end users.
• Perform hands-on IT field activities onsite during construction and startup.
• Install, configure, test, and inspect IT and telecom equipment.
• Maintain asset inventories and documentation.
• Escalate issues to regional/global IT teams as needed.
• Ensure compliance with site health, safety and IT standards.
• Support deployment of new technologies and end-user devices.

Skills

Windows 10/11

Microsoft 365

Outlook/Teams/Office

Active Directory

Hardware troubleshooting

Laptop imaging

Printer support

Networking basics

ITSM tools

Customer service

Independent work

Education

CompTIA A+

ITIL Foundation

Microsoft Endpoint Administrator

VCA Certificate

Desktop/Infrastructure certs

Tools

ServiceNow

Jira Service Management

Remedy

Job description

1st, 2nd Line Service Desk Support – 8 Months Contract Antwerp, Belgium

Location: Belgium (Project Site Based)

Duration: 8 Months Contract

Start Date: ASAP

Languages: English (Mandatory), Dutch (Highly Desirable)

Must have a driving licence

Candidates must be eligible to work in Belgium

1st, 2nd Line Service Desk Support Role Overview

We are seeking a 1st, 2nd Line Service Desk Supportto provide onsite IT support during the Construction, Commissioning, and Startup phases of a major industrial project.

The successful candidate will be responsible for delivering 1st and 2nd line support, performing hands‑on IT field activities, installing and maintaining IT/Telecom equipment, supporting end users, and coordinating with regional IT teams to ensure a stable and reliable technology environment across the project site.

This is an excellent opportunity for a junior IT professional who enjoys a combination of service desk support and hands‑on field engineering within a dynamic construction and industrial environment.

1st, 2nd Line Service Desk Support Key Responsibilities

• Provide 1st and 2nd line IT service desk support to end users.
• Deliver onsite IT support during construction, commissioning, and startup activities.
• Troubleshoot hardware, software, network, and telecommunications issues.
• Install, configure, test, and inspect IT and telecom infrastructure and equipment.
• Support deployment and rollout of new technologies and end-user devices.
• Manage and maintain laptops, desktops, mobile devices, printers, and peripherals.
• Provide face‑to‑face support for site personnel and contractors.
• Take ownership of incidents and service requests through to resolution.
• Escalate and coordinate issues with regional and global IT teams where required.
• Maintain accurate asset inventories and documentation.
• Perform routine IT fieldwork across the project site.
• Assist with monitoring activities and comply with site health and safety requirements.
• Ensure all work is completed in accordance with site procedures and IT standards.

Required Skills & Experience

1st, 2nd Line Service Desk Support Essential

• 1-3 years' experience in an IT Support, Service Desk, Desktop Support, or Field Support role.
• Experience providing 1st and 2nd line technical support.

Strong knowledge of:

• Windows 10/11
• Microsoft 365 applications
• Outlook, Teams, and Office suite
• Active Directory / User Administration
• Hardware troubleshooting and diagnostics
• Laptop and desktop imaging/builds
• Printer support
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi).
• Experience using ITSM/ticketing tools such as ServiceNow, Jira Service Management, Remedy, or similar.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to work independently in a site‑based environment.

Desirable

• Dutch language skills.
• Experience within construction, manufacturing, petrochemical, energy, or industrial environments.
• Exposure to telecoms equipment installation and support.
• Experience supporting commissioning or startup activities.
• Knowledge of IT asset management processes.

Certifications Preferred

• CompTIA A+
• ITIL Foundation
• Microsoft Endpoint Administrator certifications
• VCA Certificate (or willingness to obtain)
• Any relevant Desktop Support, EUC, or Infrastructure Support certifications

Personal Attributes

• Customer-focused with a proactive attitude.
• Strong ownership mentality.
• Able to prioritise and manage multiple issues simultaneously.
• Comfortable working in a fast‑paced project environment.
• Team player with strong stakeholder management skills.
• Flexible and willing to perform hands‑on field activities.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.