Brussels Service Desk Engineer — Onsite IT Support Pro

Sentior, Ltd.; Brussel Hoofdstad; Hybrid; EUR 34,000 - 48,000; Full time

Job summary

Sentior, Ltd. in Brussels seeks a Medior Service Desk Engineer to provide first-line IT support to internal users, handling hardware and software issues on-site. Strong communication in French or Dutch is required, with English for cross-team communication.

Office-based in Brussels, duration 3 months with potential extension and yearly reviews. The role emphasizes proactive problem solving, ITIL familiarity, and usage of ServiceNow and Azure/Intune for device management.

Qualifications

• First-line service desk support to internal customers.
• Experience with hardware/software problem resolution.
• Experience with ITIL processes is a plus.

Responsibilities

• You provide first-line service desk support face-to-face or via ticketing system.
• You manage first-line hardware repairs and log tickets.
• You escalate to senior IT staff as needed.

Skills

Service desk experience

ITIL knowledge

ServiceNow

Windows OS management

Azure/Intune

Ticketing systems

Multilingual (FR/NL)

Communication skills

Tools

ServiceNow

Intune

Azure

Job description

Sentior, Ltd. in Brussels seeks a Medior Service Desk Engineer to provide first-line IT support to internal users, handling hardware and software issues on-site. Strong communication in French or Dutch is required, with English for cross-team communication.

Office-based in Brussels, duration 3 months with potential extension and yearly reviews. The role emphasizes proactive problem solving, ITIL familiarity, and usage of ServiceNow and Azure/Intune for device management.