On-Site IT Support Engineer - Rotselaar (IT Ops & Security)

CONNECTB2B LTD; Rotselaar; On-site; EUR 35,000 - 52,000; Full time

Job summary

CONNECTB2B LTD is seeking an IT Support Engineer for a full-time, on-site role in Rotselaar, Belgium. The position involves providing technical and help desk support to internal users and clients, resolving hardware, software, and network issues, and documenting incidents in ticketing systems.

You will contribute to system administration tasks and security/compliance efforts. The ideal candidate has strong technical support skills, IT system administration knowledge, and relevant certifications.

Qualifications

• Strong technical support and help desk experience with incident resolution and ticket management.
• Foundation in IT and system administration, including user accounts and basic network support.
• Troubleshooting hardware, software, and connectivity issues with analytical approach.
• Understanding of IT security and compliance best practices, including data protection and access control.
• Relevant IT education or certifications (e.g., CompTIA A+, Network+).
• Strong communication skills and customer-focused mindset.

Responsibilities

• Provide technical and help desk support to internal users and clients.
• Troubleshoot incidents and manage user accounts and permissions.
• Monitor system performance and assist with routine system administration.
• Document issues and solutions in ticketing systems; escalate complex problems.
• Assist with system upgrades, rollouts, and security/compliance tasks.

Skills

Technical support

Help desk

Ticket management

System administration

IT security & compliance

Communication skills

Education

IT or Computer Science degree

Certifications (e.g., CompTIA A+, Network+, Microsoft/Cloud)

Tools

Ticketing systems

Microsoft Windows / Linux

Networking basics

Job description

CONNECTB2B LTD is seeking an IT Support Engineer for a full-time, on-site role in Rotselaar, Belgium. The position involves providing technical and help desk support to internal users and clients, resolving hardware, software, and network issues, and documenting incidents in ticketing systems.

You will contribute to system administration tasks and security/compliance efforts. The ideal candidate has strong technical support skills, IT system administration knowledge, and relevant certifications.