IT Support Engineer

CONNECTB2B LTD; Rotselaar; On-site; EUR 35,000 - 52,000; Full time

Job summary

CONNECTB2B LTD is seeking an IT Support Engineer for a full-time, on-site role in Rotselaar, Belgium. The position involves providing technical and help desk support to internal users and clients, resolving hardware, software, and network issues, and documenting incidents in ticketing systems.

You will contribute to system administration tasks and security/compliance efforts. The ideal candidate has strong technical support skills, IT system administration knowledge, and relevant certifications.

Qualifications

• Strong technical support and help desk experience with incident resolution and ticket management.
• Foundation in IT and system administration, including user accounts and basic network support.
• Troubleshooting hardware, software, and connectivity issues with analytical approach.
• Understanding of IT security and compliance best practices, including data protection and access control.
• Relevant IT education or certifications (e.g., CompTIA A+, Network+).
• Strong communication skills and customer-focused mindset.

Responsibilities

• Provide technical and help desk support to internal users and clients.
• Troubleshoot incidents and manage user accounts and permissions.
• Monitor system performance and assist with routine system administration.
• Document issues and solutions in ticketing systems; escalate complex problems.
• Assist with system upgrades, rollouts, and security/compliance tasks.

Skills

Technical support

Help desk

Ticket management

System administration

IT security & compliance

Communication skills

Education

IT or Computer Science degree

Certifications (e.g., CompTIA A+, Network+, Microsoft/Cloud)

Tools

Ticketing systems

Microsoft Windows / Linux

Networking basics

Job description

Company Description

CONNECTB2B LTD is a global IT services company that helps organizations bridge the gap between fast-moving technology and operational excellence. The company combines Managed IT Services with Talent as a Service (TaaS) to deliver scalable technical teams, staff augmentation, and 24/7 IT support. With registered operations in the United Kingdom, United States, and Germany, CONNECTB2B LTD supports clients across key markets with strong expertise in compliance, security, and data privacy. Core focus areas include cloud infrastructure, digital transformation, cybersecurity, and modernization of legacy systems. CONNECTB2B LTD partners with global leaders to turn technology into a driver of growth rather than a cost center.

Role Description

The IT Support Engineer is a full-time, on-site role based in Rotselaar. This role is responsible for providing technical and help desk support to internal users and clients, resolving hardware, software, and network issues in a timely and professional manner. Day-to-day tasks include troubleshooting incidents, managing user accounts and permissions, monitoring system performance, and assisting with routine system administration activities. The IT Support Engineer will document issues and solutions, maintain accurate records in ticketing systems, and escalating complex problems to senior engineers when needed. This role also supports continuous improvement of IT processes, contributes to system upgrades and rollouts, and helps ensure security and compliance standards are met.

Qualifications

• Strong Technical Support and Help Desk Support skills, with experience handling user inquiries, incident resolution, and ticket management.
• Solid foundation in Information Technology and System Administration, including user account management, system configuration, and basic network support.
• proficient troubleshooting skills for hardware, software, and connectivity issues, with an analytical approach to diagnosing resolving problems.
• Understanding of IT security and compliance best practices, including data protection, access control, and patch management.
• Relevant education or certification in IT (e.g., degree in IT or Computer Science, or certifications such as CompTIA A+, Network+, or Microsoft/Cloud certifications).
• Strong communication skills, ability to explain technical concepts clearly, and a customer-focused mindset.
• Ability to work on-site in Rotselaar, manage priorities in a dynamic environment, and collaborate effectively with cross-functional teams.
• Experience in managed services, cloud environments, or digital transformation projects is a plus.