Motor Claims Handler

Axis Group; Brussel Hoofdstad; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Company car

Extra vacation days

Supplemental insurance

Wellness program

Training opportunities

Flexible hours

Work from home

Job summary

Axis Group is seeking an Auto Claims Manager to support customers and brokers through the claims filing and handling process. You will assess liability, verify coverage, and uphold partner relationships with a focus on service excellence and adherence to industry standards.

The role emphasizes continuous professional development, a wellness program, and flexible work-from-home options to boost your career and well-being.

Qualifications

• Sharp analytical mind capable of filtering relevant information from files.
• Strong commitment to delivering exceptional client service.
• Proactive, solution-oriented with empathy and initiative.
• Decision-making ability with sound judgment during claims handling.

Responsibilities

• Provide telephone support to insurance agents and clients during claims filing and handling.
• Verify coverage and determine liability during initial calls.
• Apply industry standards (RDR, IADC) and meet deadlines and quality goals.
• Maintain strong relationships with internal advisors, clients and brokers.

Skills

Analytical thinking

Customer service

Relationship building

Proactive

Empathy

Education

Bachelor’s degree in Economics

Economics-related degree

Job description

Are you an analytical thinker with a passion for customer-focused work? As an Auto Claims Manager, you’ll play a crucial role in supporting customers and insurance brokers throughout the claims filing process. You’ll be responsible for determining liability and maintaining valuable relationships. Our client offers not only a competitive salary with flexible benefits but also the opportunity for continuous professional development. With the option to work from home and an inspiring wellness program, this is the perfect opportunity to give your career a boost.

• You provide telephone support to the insurance agent and the client during the claims filing process and the subsequent handling of the case;
• You verify coverage and determine liability during the initial phone call;
• You apply industry standards (such as RDR, IADC, etc.) and adhere to the agreed-upon deadlines and quality objectives for the team;
• You maintain good relationships with internal advisors (experts, technical inspectors, etc.) as well as with clients and brokers.

• Possesses a sharp analytical mind and is able to filter relevant information from files;
• Is passionate about providing exceptional service to clients and knows how to build strong, trusting relationships with contacts to achieve this;
• Is proactive and solution-oriented, with a good dose of empathy;
• Is not afraid to take initiative and make well-considered decisions;
• Holds a bachelor’s degree, preferably in economics. Another degree combined with strong motivation and/or relevant experience is also a plus! The rest will be learned during the onboarding process.

• An attractive compensation package with various benefits, some of which you can choose based on your preferences. Think of a company car, extra vacation days, or supplemental insurance—the choice is yours!
• Your well-being is a top priority. That’s why our client offers an inspiring and active wellness program that’s open to all employees;
• Take advantage of flexible work hours and the option to work from home up to three days a week. Our client makes this possible;
• Continuously develop yourself with an extensive range of training and educational opportunities. This way, you’ll expand your skills and give your career a positive boost;
• At our client, there’s room to change roles and foster your personal growth. Your career, your decision;
• You’ll join a vibrant and sustainable work environment, where the office layout fosters collaboration and gives you the opportunity to focus fully on your work.