Claims Manager Wallonia

Axis Group; Mont-Saint-Guibert; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Meal vouchers

Group insurance

Hospital coverage

Flexible schedule

Remote work option

Job summary

Axis Group in Wallonia is seeking a Claims Manager to analyze claims, support negotiations, and ensure exceptional customer service for policyholders. A strong legal background and analytical mindset are essential.

You will explain legal information clearly to policyholders and brokers, and contribute to a collaborative, flexible work environment with remote options.

Qualifications

• Master’s degree in law is required.
• Experience in managing insurance claims is preferred but not required.
• Excellent customer-service orientation and communication skills.

Responsibilities

• Analyze claims to provide tailored advice.
• Support teams during negotiations for various cases.
• Ensure high-quality customer service and advocate for policyholders.
• Convey legal information clearly to policyholders and brokers.
• Close cases effectively to achieve client satisfaction.

Skills

Analytical skills

Active listening

Customer service orientation

Legal knowledge

Education

Master's degree in law

Job description

Join a dynamic team as a Claims Manager in Wallonia! You’ll play a central role in analyzing claims, supporting your teams in key negotiations while ensuring exceptional customer service. With a master’s degree in law and strong analytical skills, you’ll defend policyholders’ rights while seeking the best solutions. Enjoy flexible working conditions, open communication, and a collaborative environment at a company on a human scale that values your ideas. If you enjoy taking on challenges and making a difference,

• You thoroughly analyze claims to provide tailored advice;
• You motivate teams by supporting them as they negotiate various cases;
• You play a key role in ensuring high-quality customer service, always putting the policyholder first;
• You advocate for policyholders’ rights, seeking to identify the solutions that are most beneficial to them;
• You derive particular satisfaction from closing a case for a satisfied client, which demonstrates the effectiveness of your work.

• Holds a master’s degree in law;
• Has experience managing insurance claims, although this is not a required qualification;
• Is highly customer-service oriented, which is essential for the position;
• Practices active listening, able to grasp the key points of conversations to fully understand the concerns of clients and brokers;
• Provides a welcoming, professional, and efficient service under all circumstances;
• Demonstrates in-depth analytical skills, necessary for navigating the complexities of insurance products, laws, and regulations;
• Has the ability to convey legal information clearly and comprehensibly to policyholders and brokers.

• Open communication and flat organizational structures foster a collaborative work environment;
• In a fast-growing, close-knit organization, suggestions and ideas are quickly turned into effective solutions;
• Flexible schedules and the option to work remotely to maintain a healthy work-life balance;
• A competitive compensation package including various non-wage benefits such as meal vouchers, group insurance, and hospital coverage;
• A stable work environment within a financially sound company;
• A strong commitment to sustainable and responsible practices;
• Opportunities to propose initiatives and pursue professional development;
• Tailored and personalized onboarding training;
• An emphasis on continuing education, which is essential in a constantly evolving industry such as insurance.