Claims handler

Axis Group - HR Advisor; Berchem; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Work from home up to 3 days a week

15 additional days off

Year-end bonus

Flexible working hours

Professional development opportunities

Hospitalization insurance

Job summary

Axis Group in Sint-Agatha-Berchem is seeking an experienced claims manager responsible for both simple and complex claims management. You will serve as the key point of contact for insurance brokers and clients, ensuring effective coordination within various departments.

The ideal candidate will hold a relevant degree, have around three years of experience in vehicle claims management, and be fluent in Dutch and French. The company offers attractive benefits including the option to work from home, additional vacation days, and a year-end bonus.

Qualifications

• Approximately three years of experience in vehicle claims management.
• Fluency in Dutch and French; German and English are a plus.
• Familiarity with applicable traffic laws.

Responsibilities

• Handle both simple and complex claims related to various insurance products.
• Act as the primary point of contact for various brokers.
• Assess damage and liaise with adjusters.

Skills

Claims management

Analytical skills

Communication skills

Teamwork

Education

Master’s degree in Law

Bachelor’s degree in Finance and Insurance

Tools

Microsoft Office

Job description

Are you an experienced claims manager with a passion for the field? We’re looking for you! In this role, you’ll be responsible for handling both simple and complex claims and will serve as the point of contact for insurance brokers and clients. You’ll work closely with various teams and have the opportunity to further develop your skills. Our client offers attractive employment conditions, including the option to work from home, extra vacation days, and a year-end bonus. Make an impact and apply now to be part of a dynamic and supportive team!

• You are responsible for independently handling both simple and complex claims related to various insurance products.
• Together with your colleagues, you are the primary point of contact for various brokers.
• You provide support to the broker and the customer, both by phone when the claim is reported and during the follow-up of the case.
• You work closely with colleagues in your department and other teams, including the Production, Prevention, and Finance departments.
• You assess the damage, refer it to the internal adjuster, or engage the most suitable external adjuster.
• You maintain an overview of the schedule and carry out recovery actions.
• You actively contribute to teamwork and report to the team leader.

The ideal candidate:

• Holds a Master’s degree in Law or a Bachelor’s degree in Finance and Insurance.
• Has approximately three years of experience in vehicle claims management.
• Has an interest in or basic knowledge of cars, trucks, and damage during transport; this is a plus.
• Is familiar with applicable traffic laws.
• Is fluent in Dutch and French; German and English are a plus.
• Has experience with Microsoft Office, including Word and Outlook.
• Has strong communication skills, both verbal and written.
• Can work accurately and with attention to detail.
• Possesses strong analytical skills.
• Possesses excellent organizational skills.
• Is a true team player and interacts well with colleagues.

Our client offers you:

• The option to work from home up to 3 days a week.
• 15 additional days off in lieu of overtime, in addition to your statutory vacation days.
• A year-end bonus equal to one month’s salary.
• Various benefits in addition to standard industry benefits.
• Flexible working hours with the option to take additional flex days.
• Opportunities for professional development through training programs.
• Hospitalization insurance, including outpatient care, through DKV.