Senior Non-Life Claims Manager

Axis Group; Wespelaar; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Group insurance

Hospitalization insurance

13th month bonus

Remote work option

WFH allowance

Company car

Autonomy and trust

Job summary

Axis Group in Belgium is seeking a Senior Non-Life Insurance Claims Manager to lead complex claims for individuals and SMEs, with a focus on property and casualty insurance. The role combines independent ownership with a collaborative, supportive environment.

You will monitor cases end-to-end, maintain client contact, attend damage assessments, and guide clients through claims while upholding high standards of quality. Flexible hours and meal vouchers enhance work-life balance.

Qualifications

• You have demonstrable claims management experience.
• Strong knowledge of non-life/property and casualty insurance.
• You can work independently with accountability.
• Excellent administrative and case management skills.
• You focus on customer relationships and service quality.
• Fluent in Dutch, both written and spoken.
• Team player with pragmatic, hands-on mindset.
• Comfortable in a family-business culture.

Responsibilities

• You will manage complex claims cases for individual and SME clients.
• Focus on property and casualty insurance in non-life.
• Monitor cases from start to finish.
• Maintain regular contact with clients, experts, and insurers.
• Independently manage your own portfolio with a personalized approach.
• Attend damage assessments when relevant.
• Advise and guide clients during claims.
• Ensure high-quality and accurate handling of all cases.

Skills

Claims management experience

Property & casualty insurance

Independent worker

Administrative & case management

Customer-focused

Dutch fluency

Team player

Client relationship building

Job description

Are you the experienced Senior Non-Life Insurance Claims Manager we’re looking for? In this role, you’ll be responsible for managing complex claims for individual and SME clients. You’ll work independently and take a personalized approach to claims, with a focus on quality and customer relationships. You can count on flexible working hours, the option to work from home, and attractive benefits such as meal vouchers and group insurance. Plus, you’ll be part of a warm and supportive work environment where your expertise is truly valued.

• You will manage complex claims cases for both individual and SME clients;
• You will focus primarily on property and casualty insurance in the non-life sector;
• You will thoroughly monitor cases from start to finish;
• You will maintain regular contact with clients, experts, and insurers;
• You independently manage your own portfolio and ensure a personalized approach;
• You attend damage assessments when relevant and depending on your experience;
• You effectively advise and guide clients during claims;
• You ensure the high-quality and accurate handling of all cases.

• Has demonstrable experience in claims management;
• Has a thorough knowledge of property and casualty insurance, specifically in the area of non-life products;
• Can work independently and proactively takes responsibility for his or her tasks;
• Possesses strong administrative and case management skills;
• Has a customer-focused and solution-oriented mindset;
• Speaks and writes Dutch fluently;
• Is a team player with a practical and no-nonsense approach;
• Feels at home in a family-business culture;
• Is focused on building lasting customer relationships;
• Works in a professional and pragmatic manner.

• A full-time position, with the option of a 4/5 workweek;
• Flexible working hours for an optimal work-life balance;
• The option to work from home two days a week;
• Overtime is paid or can be compensated with time off;
• Meal vouchers worth €8;
• Group insurance for financial security;
• Hospitalization insurance for your well-being;
• A thirteenth month’s salary as a bonus;
• A work-from-home allowance to cover your expenses;
• A company car is negotiable for candidates with leadership responsibilities in their field;
• A warm work environment without the obligations of a family-oriented culture;
• A high degree of autonomy and trust in your role;
• A stable office with a strong reputation in the industry;
• The opportunity to contribute to specialized projects;
• Challenging and complex cases, in which you’ll bear a great deal of responsibility.