Medior First-Line IT Support Consultant (Hybrid)

Keystone Solutions; Brussel Hoofdstad; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Telework 20% after training

Job summary

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our client-site team on a 6-month consultancy in Belgium. You will represent Keystone Solutions while handling incidents, troubleshooting Windows workstations, and managing tickets.

The role requires 5+ years in a Service Desk, strong English documentation, and proficiency with Jira/Confluence. Dutch or French bilinguals are preferred; 20% telework after training.

Qualifications

• 5+ years of Service Desk experience mandatory.
• Windows workstation troubleshooting and configuration.
• Experience with Jira and Confluence (or similar).
• SOP drafting and documentation in English.
• ITIL certification is a plus.
• Proactive, team player with strong communication.

Responsibilities

• Participate as a member of the first line Service Desk.
• Handle day-to-day service desk tasks and ticket management with incident follow-up.
• Improve knowledge base and create practical checklists and troubleshooting steps.
• Interact with second and third line personnel to enhance procedures and documentation.

Skills

Service Desk 5+ yrs

Windows troubleshooting

Mobile/Teams phones

IT background/education

Other IT experience

MS Office tools

Jira

Confluence

SOP drafting (English)

ITIL (certification)

English documentation

Education

IT-related education

Tools

Jira

Confluence

Microsoft Office

Microsoft Teams

Windows

Job description

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our client-site team on a 6-month consultancy in Belgium. You will represent Keystone Solutions while handling incidents, troubleshooting Windows workstations, and managing tickets.

The role requires 5+ years in a Service Desk, strong English documentation, and proficiency with Jira/Confluence. Dutch or French bilinguals are preferred; 20% telework after training.