Medior First Line Technical Support Consultant

Keystone Solutions; Brussel Hoofdstad; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Telework 20% after training

Résumé du poste

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our client-site team on a 6-month consultancy in Belgium. You will represent Keystone Solutions while handling incidents, troubleshooting Windows workstations, and managing tickets.

The role requires 5+ years in a Service Desk, strong English documentation, and proficiency with Jira/Confluence. Dutch or French bilinguals are preferred; 20% telework after training.

Qualifications

• 5+ years of Service Desk experience mandatory.
• Windows workstation troubleshooting and configuration.
• Experience with Jira and Confluence (or similar).
• SOP drafting and documentation in English.
• ITIL certification is a plus.
• Proactive, team player with strong communication.

Responsabilités

• Participate as a member of the first line Service Desk.
• Handle day-to-day service desk tasks and ticket management with incident follow-up.
• Improve knowledge base and create practical checklists and troubleshooting steps.
• Interact with second and third line personnel to enhance procedures and documentation.

Connaissances

Service Desk 5+ yrs

Windows troubleshooting

Mobile/Teams phones

IT background/education

Other IT experience

MS Office tools

Jira

Confluence

SOP drafting (English)

ITIL (certification)

English documentation

Formation

IT-related education

Outils

Jira

Confluence

Microsoft Office

Microsoft Teams

Windows

Description du poste

Mission Overview:

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join our team on a consultancy mission at a client site. As a consultant, you will be representing Keystone Solutions while working on diverse technical challenges in a dynamic environment.

Responsibilities:

• Participate as a member of the first line team on the Service Desk technical troubleshooting level.
• Handle day-to-day Service Desk tasks and ticket management with a focus on incident follow-up.
• Improve the knowledge base and create practical checklists and troubleshooting steps based on lessons learned and information from second and third line specialists.
• Interact with second and third line personnel to enhance procedures and documentation.

Specific Skills:

• Proven professional experience in a Service Desk team (5+ years) is mandatory.
• Windows workstation troubleshooting and configuration.
• Mobile phones & Teams phones troubleshooting and configuration is a plus.
• An IT background (and education) is mandatory.
• Other professional experiences in another IT function is a plus.
• Practical knowledge of Microsoft Windows Office tools (Word, Excel, Outlook, SharePoint).
• Experience with Atlassian Jira (or similar) and Atlassian Confluence (or similar).
• Experience in Standard Operational Procedure (SOP) and documentation drafting (in English).
• Certification in ITIL is a plus.

General Skills:

• Team player with strong communication skills, capable of direct contact with end users (physical, phone, and e-mail).
• Eager to learn and proactive in problem-solving.
• IT allrounder, able to investigate problems independently.
• Very well organized and structured.
• Punctual in administration.
• Bilingual NL/FR and good level of EN (writing).

What We Offer:

• A genuine collaborative team spirit.
• Training on the job.
• Opportunity to work with a myriad of different infrastructure and technologies.
• Room for initiative.
• 20% telework after an initial training period.

Duration: 04/01/2027 - 25/06/2027 6 months (full time)

Skills required:

• CERTIFICATION ITIL - Level: Intermediate - Most recent: Any time
• Confluence - Level: Intermediate - Most recent: Any time
• END USER SUPPORT - Level: Expert - Most recent: Any time
• HARDWARE MANAGEMENT - Level: Expert - Most recent: Any time
• Jira - Level: Intermediate - Most recent: Any time
• Microsoft Office - Level: Advanced - Most recent: Any time
• Microsoft Teams - Level: Expert - Most recent: Any time
• MOBILE PHONE - Level: Expert - Most recent: Any time
• STANDARD OPERATIONAL PROCEDURE - Level: Expert - Most recent: Any time
• TEAMS PHONE - Level: Expert - Most recent: Any time
• Windows - Level: Expert - Most recent: Any time

Language requirements:

Dutch or French
Level Native or bilingual proficiency
English
Level Professional working proficiency