Senior Service Desk Engineer - Hybrid (Brussels)

HumanInTech

Brussel Hoofdstad

Hybrid

EUR 42,000 - 54,000

Full time

43 hours ago

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Job summary

HumanInTech is seeking a seasoned IT Helpdesk Analyst to join the first-line support team for a Belgian public-sector organisation in Brussels. You will operate within a three-tier ITIL-aligned support model, handling incidents, troubleshooting workstation and phone issues, and contributing to SOPs and knowledge bases.

The role requires 5+ years in service desk, strong IT background, experience with Windows and Office tools, Jira, Confluence, and bilingual Dutch/French with good English writing.

Qualifications

5+ years in a service desk role.
IT background and formal education.
Experience with Windows workstation troubleshooting.
Proficient with Microsoft Office tools (Word, Excel, Outlook, SharePoint).
Experience with Jira and Confluence (or similar).
Experience drafting SOPs and English documentation.

Responsibilities

Handle service desk tasks and incident tickets as a core team member.
Troubleshoot and resolve workstation and phone issues for end users.
Follow documented procedures for PC and office tasks.
Draft practical checklists, mail templates and troubleshooting steps.
Document lessons learned from issues and from second/third line support.
Coordinate with second- and third-line teams to improve procedures.

Skills

Service desk experience

Windows troubleshooting

Office tools (Word/Excel/Outlook/Share

Jira

Confluence

SOP documentation

Dutch/French bilingual

English writing

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

The role requires 5+ years in service desk, strong IT background, experience with Windows and Office tools, Jira, Confluence, and bilingual Dutch/French with good English writing.

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