KYC Case Manager — Flexible, Data-Driven Compliance

Axis Group; Antwerpen; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Office in Antwerp near central station

Hybrid work: 3 days from home

Professional development in KYC/compli

Job summary

Axis Group is seeking an enthusiastic KYC File Manager to manage client files from onboarding to offboarding, review documents, and ensure strict compliance while identifying bottlenecks to streamline processes. You will collaborate with branches, the contact center, and colleagues to deliver high-quality service.

The role emphasizes a customer-focused approach, meticulous data handling, and the ability to adapt to changing priorities in a banking environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Fluent in Dutch and French.
• Customer-focused with commitment to quality and precision.
• Banking or insurance sector experience preferred.
• Meticulous with balance between quality and efficient execution.
• Calm under pressure and able to handle changing priorities.
• Analytical and solution-focused mindset.
• Proactive initiative and continuous improvement of processes.

Responsibilities

• Manage KYC files from start to finish, ensuring proper identification and verification of customers.
• Review documents, follow up on missing information, and ensure compliance with internal procedures.
• Serve as the first point of contact for branch managers, contact center, and colleagues on customer relationships from onboarding to offboarding.
• Analyze recurring issues in files and propose process/work-method improvements.
• Participate in optimizing teamwork and contribute to more efficient service delivery.
• Handle files for low- to medium-risk clients.
• Monitor quality, completeness, and timeliness of client data.

Skills

Dutch language

French language

Analytical mindset

Customer focus

Process improvement

Education

Bachelor's degree

Job description

Axis Group is seeking an enthusiastic KYC File Manager to manage client files from onboarding to offboarding, review documents, and ensure strict compliance while identifying bottlenecks to streamline processes. You will collaborate with branches, the contact center, and colleagues to deliver high-quality service.

The role emphasizes a customer-focused approach, meticulous data handling, and the ability to adapt to changing priorities in a banking environment.