Technical Team Leader - European Institution

NTT DATA Europe & Latam; Brussel Hoofdstad; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

International environment

European projects

Competitive compensation

Job summary

NTT DATA Europe & Latam in Brussels, Belgium, seeks a Technical Team Leader to manage Front Office/Back Office teams within a European Institution. You will oversee planning, resource scheduling, cost estimation and change controls, while driving process improvements and team development.

Fluency in English and French at B2 level is required, along with a strong IT operations background and strategic leadership skills.

Qualifications

• Bachelor's degree required with 7 years as Team Leader or Master's degree with 5 years as Team Leader.
• Extensive experience coordinating proximity support teams.
• Hands-on experience as proximity support agent and understanding of team's challenges.
• Project management experience not in software development or IT delivery.
• Advanced IT product knowledge (HW/SW).
• Highly autonomous and skilled in business management tools.
• Strong leadership and organizational capabilities.

Responsibilities

• Daily operational team management of Front Office and/or Back Office teams, including planning, task definition, SLA review, quality control, risk analysis, call handling status and escalation, status reports, problem reporting and organisation definition.
• Resource management: planning resource usage (shifts, holidays, projects) and estimating costs and timelines for service levels.
• Proactive interaction with hierarchy and stakeholders.
• Identify challenges and propose process improvements; track activities against plan and provide reports.
• Costs monitoring, schedules and resources; take action when deviations occur.
• Managing the change control procedure.
• Provide effective leadership to motivate and develop the team.

Skills

Leadership

Resource management

Proactive communication

Team coordination

Problem solving

Multicultural teamwork

Education

Bachelor's degree

Master degree

Tools

ITIL

Job description

Looking for a new challenge? Who we are?

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.

Role: Technical Team Leader - European Institution

Location: Brussels, Belgium - European Institution

Responsibilities:

Following tasks will be performed by external service provider:

• Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition
• Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service
• Proactive in interaction with hierarchy
• Resilient, ability to identify challenges and propose improvements in the processes. Activities tracking against the plan, provide regular and accurate reports
• Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances
• Managing the change control procedure
• Providing effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience

Requirements:

Following skills are required for the performance of the above listed tasks:

• Available to start before 2026
• Bachelor's degree and 7 years of experience as Team Leader are required or Master degree and 5 years of experience as a Team Leader are required
• Extensive experience coordinating proximity support teams
• Previous hands-on experience as a proximity support agent, you should understand the team's technical and operational challenges
• Project management experience (planning, follow-up, coordination of improvement or deployment initiatives) Not project management in software development or IT delivery projects
• Advanced IT product knowledge and experience (HW/SW)
• Highly autonomous and IT skilled in business management tools
• Strong leadership and organizational skills, able to guide and support a team in daily activities

Certificates:

• ITILV4Foundation

Languages:

• Good knowledge of English - Level B2 in Understanding, Speaking and Writing
• Good knowledge of French - Level B2 in Understanding, Speaking and Writing

Some soft skills the client will appreciate:

• Good communication and customer-facing skills, with the ability to interact professionally with users and management
• Flexible, conscientious, results-oriented, proactive and Someone who constantly wants to learn
• Can work independently and in a team, under pressure and with changing priorities
• Problem-solving skills
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment

Our offer:

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that is managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)