IT Support Specialist

Approach Belgium; Belgique; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Mobility budget/Company car

Pension & insurance

32 days holiday

Flexible home working

Meal vouchers

Team events

Job summary

Approach Belgium is seeking an IT Support Specialist to onboard users, configure devices, and manage support tickets. You will maintain hardware inventories and assist with software licenses, while collaborating with teams to resolve issues across Windows, macOS, and Linux environments.

You will work in a multilingual setting (French, English; Dutch a plus) and participate in knowledge sharing, documentation, and IT migrations.

Qualifications

• Minimum 2 years in IT Helpdesk/Technical Support.
• Bachelor’s degree in IT or related field.
• Fluent French; daily English usage; Dutch a plus.

Responsibilities

• Onboard users and configure workstations and devices.
• Manage IT helpdesk tickets via the ticketing system and communicate status.
• Maintain hardware inventory, assets, and software licenses.

Skills

IT Helpdesk experience

Communication skills

Problem solving

French (fluent)

English proficiency

Dutch (plus)

Team collaboration

Education

Bachelor’s degree in Information Technology

Tools

Jira Service Desk

ServiceNow

Freshdesk

Microsoft 365

Active Directory / Entra ID

Google Workspace

Asset management software

Job description

Your key responsibilities as IT Support Specialist

• User onboarding & system setup: Prepare, configure, and deploy workstations (laptops/desktops, peripherals, mobile devices) for new hires. Conduct initial IT walkthroughs to help new team members get acquainted with our software, security protocols, and internal systems.
• Helpdesk & ticket management: Monitor, prioritize, and resolve incoming technical support requests via our IT ticketing queue in a timely manner, providing clear communication throughout the process.
• Hardware & asset management: Maintain accurate inventory records for all PC assets, peripherals, and software licenses. Track check-ins, check-outs, repairs, and hardware decommissioning.
• General IT & workplace support: Troubleshoot day-to-day hardware, software, network connectivity, and operating system (Windows/macOS/Linux) issues.
• Peripherals maintenance: Oversee office hardware including multifunction printers, conference room AV systems, network switches, and local desk setups.
• Documentation & knowledge sharing: Create and update user-facing guides and internal IT documentation to promote self-service and improve team efficiency.
• IT project support & migrations: Hands-on participation and eager assistance in complex IT system, cloud, or infrastructure migrations alongside senior team members.

Experience & Education

• Minimum 2 years of experience in an IT Helpdesk / Technical Support role,
  OR a Bachelor’s degree in Information Technology (or related field).
• Above all, a strong drive and motivation to grow within the IT field

Technical Knowledge

• Proficiency with Windows 10/11
• Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Experience with Google Workspace is a plus.
• Familiarity with Active Directory, Entra ID (Azure AD), or identity management tools.
• Basic understanding of network fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting). Hands-on experience with firewall management and network traffic filtering (familiarity with gateway firewalls like AXS Guard or Unifi is a significant advantage).

Languages

• French: Fluent written and spoken communication skills (required for daily user support).
• English: Daily professional use to handle technical documentation, systems, and internal communication.
• Dutch language skills are considered a strong plus.

Process & tools

• Hands-on experience with IT Service Management (ITSM) ticketing tools (e.g., Jira Service Desk, ServiceNow, Freshdesk) and asset management software.
• As an IT Support Specialist, you’ve an exceptional communication and interpersonal skills with a patient, service-oriented mindset.
• You are able to translate technical jargon into simple terms for non-technical users.

Preferred qualifications

• Certification for Azure or Google environments
• Basic scripting skills (PowerShell or Bash) for routine task automation.
• BE/EU Secret accreditation is a plus

Our offer

• Join a dynamic and fast-growing company in a booming sector
• Participate in the development of the company as a co-creator of innovative solutions
• Develop your career path and add top-level trainings and certifications to your CV
• Benefit from an attractive salary package, including a full range of benefits :
  • A CDI contract
  • A mobility budget or company car
  • A competitive group insurance including pension fund, death, and disability coverage,
  • An attractive complementary insurance for non-work-related accident and loss of salary in case of sickness, company fully supported contribution
  • 32 days holiday/year (on a fulltime equivalent basis)
  • A flexible home working policy
  • Other fringe benefits (meal vouchers, eco vouchers, ...)
• Fun company events, exclusive team experiences
• Contribute to a safer, fairer world for data subjects and citizens, ensure the serenity of great businesses and essential public institutions
  Live your values daily in a dynamic, fun and multicultural working environment.