IT Care Specialist: On-site IT Support & Onboarding

EngiFlex BV; Brussel Hoofdstad; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Company car

Education budget

Career development plan

Job summary

EngiFlex BV is hiring an IT Care Agent to be a visible contact for colleagues and ensure smooth daily work. You will handle IT incidents, support Windows/M365, and assist on-site in Brussels, including onboarding and printer support.

You will work with IT teams to improve services, contribute to documentation, and apply ITIL/ITSM practices. Fluency in Dutch and good French/English are required for daily collaboration.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• At least 3 years in IT Support or Service Desk.
• Proficient with Windows, Microsoft 365, Office 365, mobile devices and tablets.
• Knowledge of Active Directory, Entra, Exchange Online, ITIL and ITSM processes.
• Experience with printer support, preferably Canon and uniFLOW.
• Basic understanding of VLAN and Wi‑Fi networks.
• Fluent in Dutch; strong command of French and English.
• Clear, customer‑oriented communication; proactive and collaborative.

Responsibilities

• Act as the first IT contact for employees across the organisation.
• Provide support for PCs, Windows environments, Microsoft 365, mobile devices, tablets and meeting room technologies.
• Assist users remotely and on-site, directly in the office.
• Prepare and install IT equipment for new starters and support onboarding.
• Handle incidents and service requests with focus on service quality and user experience.
• Support printers, including Canon and uniFLOW solutions.
• Collaborate with Infrastructure and IT teams to resolve issues and improve services.
• Contribute to documentation, knowledge sharing and continuous improvement.
• Use ITSM and ITIL-based practices in follow-up of support activities.
• Provide basic support on network topics such as VLAN and Wi‑Fi.

Skills

Dutch fluency

French language

English language

Customer focus

Problem solving

Proactive

Collaborative

Education

Bachelor's degree in IT

Tools

Windows OS

Microsoft 365

Office 365

Active Directory

Entra ID

Exchange Online

Printer support / uniFLOW

Job description

EngiFlex BV is hiring an IT Care Agent to be a visible contact for colleagues and ensure smooth daily work. You will handle IT incidents, support Windows/M365, and assist on-site in Brussels, including onboarding and printer support.

You will work with IT teams to improve services, contribute to documentation, and apply ITIL/ITSM practices. Fluency in Dutch and good French/English are required for daily collaboration.