IT Support Engineer - Onsite & Remote Expert

FTI Consulting; Brussel; On-site; EUR 35,000 - 50,000; Full time

Job summary

FTI Consulting is seeking a Technical Support Advisor to provide first- and second-line support in Brussels. The successful candidate will resolve incidents and requests, support IT onboarding, and maintain accurate IT asset records.

Applicants should hold relevant certifications and have experience in a mid to large enterprise. A customer service mindset and a willingness to learn are essential, alongside fluency in English and either French or Dutch.

Qualifications

• Strong customer service mindset required.
• Fluent in English and French or Dutch.
• Relevant experience in a mid to large enterprise company.

Responsibilities

• Provide first- and second-line support for users.
• Log and prioritize tickets using ServiceNow.
• Support user onboarding and offboarding activities.

Skills

Customer service mindset

Clear communication skills

Ability to manage multiple tickets

Positive attitude

Teamwork

Adaptability

Willingness to learn

Problem-solving

Education

Technical certification (Network+ or Security+)

Undergraduate degree in Computer Science

Tools

Microsoft Office Suite

Windows Servers

AD and Group Policy

O365

Windows 10

Job description

FTI Consulting is seeking a Technical Support Advisor to provide first- and second-line support in Brussels. The successful candidate will resolve incidents and requests, support IT onboarding, and maintain accurate IT asset records.

Applicants should hold relevant certifications and have experience in a mid to large enterprise. A customer service mindset and a willingness to learn are essential, alongside fluency in English and either French or Dutch.