Hybrid Field Service Coordinator: Connect, Schedule, Resolve

Merck Life Science; Hoeilaart; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Merck Life Science is seeking a Field Service Coordinator in Belgium to act as the central link between customers and Field Service Engineers. This permanent hybrid role will be based at the Hoielaar office and will involve managing service requests, remotely troubleshooting water purification systems, and coordinating engineer schedules to improve first-time fix rates.

You will identify opportunities to recommend service products, initiate repair quotations, and support business development by

Qualifications

• Previous experience in a B2B Customer Facing role.
• Proficient in Dutch and ideally French, with at least business level English.
• Strong communicator with excellent time management and problem-solving skills.
• Detail-oriented, proactive, and a true team player.

Responsibilities

• Manage incoming service requests and coordinate engineer schedules.
• Remotely troubleshoot water purification systems and drive first-time fix rates.
• Spot opportunities to recommend service products and initiate repair quotations.
• Support business development by transferring leads to the Sales team.

Skills

Customer facing

Communication

Time management

Problem solving

Team player

Tools

Salesforce

ServiceMax

Job description

Merck Life Science is seeking a Field Service Coordinator in Belgium to act as the central link between customers and Field Service Engineers. This permanent hybrid role will be based at the Hoielaar office and will involve managing service requests, remotely troubleshooting water purification systems, and coordinating engineer schedules to improve first-time fix rates.

You will identify opportunities to recommend service products, initiate repair quotations, and support business development by