Technical Service & Logistics Coordinator | Flexible Hours

Avantor; Vlaams-Brabant; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Avantor is seeking a Service Coordination & Logistics Specialist to plan, coordinate and monitor interventions by Field Service Engineers in a dynamic Belgian environment. You will manage service requests end-to-end and act as the primary contact for customers, technicians and internal teams.

The role covers logistics and spare parts management, including transportation coordination, inventory control, and SAP-based tracking, along with administration and continuous improvement to boost delivery

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years in administrative, logistics, or technical coordination.
• Experience in service-oriented or technical environments is desirable.
• Knowledge of SAP or similar ERP systems is an advantage.

Responsabilités

• Plan, coordinate, and monitor interventions by Field Service Engineers.
• Manage service requests from quotation through invoicing preparation.
• Serve as the primary contact for customers, technicians, and stakeholders.
• Prioritize urgent interventions and customer requests.
• Identify opportunities to improve service processes and operational efficiency.
• Coordinate transportation of equipment between customer sites, warehouses and workshops.
• Manage deliveries, returns and installation logistics.
• Oversee spare parts inventories and monitor stock levels.
• Register and track material movements in SAP or other ERP systems.
• Ensure proper identification, traceability, and documentation of equipment and spare parts.
• Process orders, transport documentation, and service reports.
• Monitor KPIs related to service performance and inventory management.
• Support continuous improvement initiatives focused on planning, logistics and customer satisfaction.
• Collaborate with suppliers to enhance delivery reliability and reduce lead times.

Connaissances

Excellent organizational skills

Strong analytical thinking

Excellent communication skills

Customer-focused mindset

Ability to manage multiple priorities

Proactive, detail-oriented

Team player with hands-on attitude

Formation

Bachelor's degree or equivalent experience

Outils

SAP

Description du poste

Avantor is seeking a Service Coordination & Logistics Specialist to plan, coordinate and monitor interventions by Field Service Engineers in a dynamic Belgian environment. You will manage service requests end-to-end and act as the primary contact for customers, technicians and internal teams.

The role covers logistics and spare parts management, including transportation coordination, inventory control, and SAP-based tracking, along with administration and continuous improvement to boost delivery