Microsoft IT Service Engineer (1st–3rd Line)

Vivid Resourcing Ltd; Eigenbrakel; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Vivid Resourcing is seeking an experienced Service Engineer to join their engineering team in a hybrid role based in Belgium. You will own 1st to 3rd line IT support, manage Microsoft 365, Azure, SharePoint, and related infrastructure, and travel occasionally across Europe to provide hands-on assistance.

The ideal candidate thrives in a busy environment, communicates clearly with technical and non-technical stakeholders, and has a proactive approach to problem-solving while ensuring a reliable

Qualifications

• Experience as Service Engineer or IT Support Engineer.
• Strong Microsoft environments experience, including Office 365 and Azure.
• Ability to troubleshoot independently and own resolutions.
• Excellent communication and customer-service skills.
• Willing to travel occasionally within Europe.
• Fluent English; Dutch and/or French are an advantage.

Responsibilities

• Provide 1st, 2nd and 3rd line technical support to users.
• Own incidents from diagnosis to resolution.
• Troubleshoot and maintain Microsoft-based environments (Windows, Office 365).
• Support and administer Office 365, SharePoint and Azure environments.
• Diagnose hardware, software, networking, and infrastructure issues.
• Manage user accounts, access rights, devices and apps.
• Document incidents, solutions and procedures.
• Collaborate with stakeholders to resolve complex issues.
• Identify recurring issues and contribute to IT process improvements.
• Occasionally travel to European sites for hands-on support.

Skills

1st/2nd/3rd line support

Microsoft environments

Communication & customer-service

Fluent English

Tools

Jira

Confluence

Office 365

Azure

SharePoint

Job description

Working Model: Hybrid – 3 days per week in the office

Employment: Full-Time/Permanent

The Role:

We are looking for an experienced Service Engineer to join a growing engineering organisation based in Braine-l'Alleud.

This is a hands-on, end-to-end IT service role where you will take ownership of technical issues across the business, providing 1st, 2nd and 3rd line support while helping maintain and improve the wider Microsoft IT environment.

You will work closely with internal users and technical teams to troubleshoot issues, manage infrastructure and applications, and ensure a reliable and efficient IT service across the organisation.

Key Responsibilities:

• Provide 1st, 2nd and 3rd line technical support to users across the organisation.
• Take ownership of incidents and service requests from initial diagnosis through to resolution.
• Troubleshoot and maintain Microsoft-based environments, including Windows and Microsoft 365.
• Support and administer Office 365, SharePoint and Azure environments.
• Diagnose hardware, software, networking and infrastructure-related issues.
• Manage user accounts, access rights, devices and applications.
• Document incidents, solutions and technical procedures.
• Work with internal and external stakeholders to resolve complex technical issues.
• Identify recurring issues and contribute to improvements in IT processes and infrastructure.
• Occasionally travel to European sites to provide hands-on technical support.

Technical Environment:

• Microsoft 365/Office 365
• SharePoint
• Networking & infrastructure
• Jira & Confluence – advantageous
• ITIL – advantageous

About You:

• Previous experience in a Service Engineer, IT Support Engineer or similar role.
• Comfortable working across 1st, 2nd and 3rd line support.
• Strong experience within Microsoft environments, particularly Office 365 and Azure.
• Able to troubleshoot problems independently and take ownership through to resolution.
• Strong communication and customer-service skills.
• Comfortable working with both technical and non-technical stakeholders.
• Willing to occasionally travel across Europe.
• Fluent English is required.
• Dutch and/or French would be an advantage.

What’s on Offer:

• Hybrid working with 3 days per week in the Braine-l'Alleud office.
• Opportunity to work across a broad technical environment within an established engineering organisation.
• Exposure to modern Microsoft technologies including Azure and Microsoft 365.
• International working environment with occasional European travel.

Please apply directly to have your application submitted to the portal. For more information, get in touch at [e-mail]