IT Support Specialist

Netcompany; Brussel; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Hospitalization plan

Meal and commuting allowance

Mobility budget

Well-being activities

Continuous learning opportunities

Personalized development plan

Job summary

Netcompany in Brussels is looking for an IT Support Specialist to handle first and second-line support, maximising call resolution rates. Candidates should have over 4 years of IT support experience, fluent in both English and French, with strong technical skills in problem-solving, MS Office, and end user devices.

You will provide on-site support, document procedures, and contribute to application testing in a modern work environment.

Benefits include a competitive salary, hospitalization plan, meal and commuting allowances, and continual learning opportunities.

Qualifications

• Minimum of 4 years of relevant professional experience in IT Support.
• ITIL V4 Foundation Certified (or certification must be passed within 3 months).
• Experience with support for desktops, laptops, smartphones, and tablets.

Responsibilities

• Analyse incidents and provide first and second-line customer support.
• Record and track incident, problem, and request information.
• Participate in reconfiguration/installation of the PC environment.

Skills

Fluent in English and French

Problem solving skills

Technical skills

MS Office applications

Communication skills

Tools

Jira

Azure

ServiceNow

Job description

Company Description

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Your journey starts here.

Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

IT Support Specialist – What are the main duties?

• Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate.
• Do first and second-line on-site support.
• Record & track incident, problem and request information.
• Participate in reconfiguration/installation of PC environment.
• Document operational support procedures and draft technical content for knowledge database.
• Participate in testing and administration of applications.
• Liaise with system administration and database administration for execution of administration tasks.

Qualifications

• Minimum of 4 years of relevant professional experience in IT Support.
• Fluent in both English and French, written and oral.
• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills.
• Very good skills in all of the MS office applications and Windows 11.
• Very good skills with end user computers and Windows computers.
• Experience with support for desktops, laptops, smartphones, tablets as well as video conferencing.
• Good understanding of the main mobile device platforms and core mobile applications.
• Excellent communication and presentation skills and ability to work in a high-demanding environment.
• ITIL V4 Foundation Certified (or absent, certification must be passed within 3 months after the start of the contract).
• Knowledge of Jira, Azure and ServiceNow is nice to have.

Benefits & Additional Information

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Meal and commuting allowance.
• Mobility budget or commuting allowance (if applicable).
• Well‑being activities on premises.
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad‑hoc trainings).
• A personalized development plan for targeted career growth.

Equal Employment Opportunity

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.