Senior IT Support & Systems Engineer – Europe & Remote

ictjob.be; Waterloo; Hybride; EUR 45 000 - 56 000; Plein temps

Avantages offerts par ce poste

Company car

Insurance package

Pension plan

Bonus program

Homeworking allowance

Laptop & peripherals

Training opportunities

Flexible hours

Hybrid work

Homeworking 1-2 days

Modern facilities

International exposure

Résumé du poste

ictjob.be is seeking a Senior Support/ System Engineer based in Waterloo, Belgium, with hands-on responsibilities spanning system engineering, MS 365 administration and 1st-3rd line IT support across Europe.

You will troubleshoot incidents, manage Microsoft 365, Entra ID, Azure, Windows and EndPoint devices, and coordinate onboarding/offboarding while collaborating with Jira and Confluence and external vendors. Flexible homeworking up to 1-2 days per week.

Qualifications

• Experience in 1st-3rd line IT support across Europe.
• Proficient in Microsoft 365 administration and related services.
• Familiarity with ITIL processes and service management.

Responsabilités

• Providing 1st, 2nd and 3rd line IT support to users across Europe
• Troubleshooting hardware, software, Microsoft 365 and infrastructure-related incidents
• Managing and administering Microsoft 365, Entra ID, Azure, Windows and EndPoint devices
• Coordinating onboarding, offboarding and user access requests
• Handling incidents, service requests, problems and changes within an ITIL-based environment
• Working with Jira and Confluence for ticket management, documentation and knowledge sharing
• Supporting the rollout and further adoption of Jira and Confluence within the organization
• Collaborating with external IT vendors and service providers
• Contributing to IT projects, operational improvements and technical documentation
• Providing backup and support to colleagues within the team

Connaissances

IT support

MS 365 admin

Entra ID

Azure

Outils

Jira

Confluence

Entra ID

Azure

Windows

Description du poste

ictjob.be is seeking a Senior Support/ System Engineer based in Waterloo, Belgium, with hands-on responsibilities spanning system engineering, MS 365 administration and 1st-3rd line IT support across Europe.

You will troubleshoot incidents, manage Microsoft 365, Entra ID, Azure, Windows and EndPoint devices, and coordinate onboarding/offboarding while collaborating with Jira and Confluence and external vendors. Flexible homeworking up to 1-2 days per week.