Guest Experience Leader — Front Office

Latroupe; Brussel; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Latroupe in Brussels is seeking a Front Office Manager to lead our reception team and ensure every guest feels welcome from the moment they arrive. You will manage day-to-day operations, coordinate staff, and uphold Latroupe standards across all shifts.

You will be hands-on, approachable and prepared to jump in when needed, training new team members, handling guest feedback, and working with Housekeeping, F&B and Maintenance to deliver an exceptional, social hospitality experience.

Qualifications

• Experience leading a reception/front office team in hospitality.
• Strong guest-service and problem-solving abilities.
• Proven ability to train and onboard staff.

Responsabilités

• Lead, motivate and support the Front Office team.
• Organise schedules and staffing per occupancy.
• Oversee check-ins/check-outs, payments, and requests.
• Ensure smooth guest journey and Latroupe standards.
• Coordinate with Housekeeping, F&B, Maintenance and Management.
• Handle guest feedback and actionable improvements.

Connaissances

Front Office Leadership

Team Management

Guest relations

Fluent English

French

PMS systems

Description du poste

Latroupe in Brussels is seeking a Front Office Manager to lead our reception team and ensure every guest feels welcome from the moment they arrive. You will manage day-to-day operations, coordinate staff, and uphold Latroupe standards across all shifts.

You will be hands-on, approachable and prepared to jump in when needed, training new team members, handling guest feedback, and working with Housekeeping, F&B and Maintenance to deliver an exceptional, social hospitality experience.