Front Office Shift Leader — Lead Guest Experiences

Radisson Hotel Group; Brussel Hoofdstad; Sur place; EUR 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Up to 53% off hotel stays for you

Friends & Family 30% off

Exclusive discounts on Breakfast, F&B,

Global and local perks

Résumé du poste

Radisson Hotel Group is seeking a Front Office Shift Leader to lead our dynamic Front Office Team and ensure a seamless guest journey. You will supervise the team, model exceptional service, and oversee check-in/check-out and in-between moments to elevate guest satisfaction.

We value a flexible, positive attitude and strong communication, with prior experience in a similar role being advantageous but not required. This is a full-time on-site position in Belgium.

Qualifications

• Flexibility and a positive, Yes I Can Attitude.
• An eye for detail and a creative problem-solver.
• Passionate about delivering extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills and a friendly demeanor.
• Experience in a similar position is beneficial but not essential.

Responsabilités

• Oversee front office team and lead by example.
• Ensure the guest journey and experience are delivered to a high standard.
• Manage check-in/check-out and handle in-between interactions.
• Work proactively to ensure guest satisfaction and smooth front office operations.

Connaissances

Flexibility and Yes I Can Attitude

Attention to detail

Creative problem-solver

Guest service excellence

Team player

Strong verbal communication

Fun at work

Description du poste

Radisson Hotel Group is seeking a Front Office Shift Leader to lead our dynamic Front Office Team and ensure a seamless guest journey. You will supervise the team, model exceptional service, and oversee check-in/check-out and in-between moments to elevate guest satisfaction.

We value a flexible, positive attitude and strong communication, with prior experience in a similar role being advantageous but not required. This is a full-time on-site position in Belgium.