Front Office Shift Leader - Guest Experience Champion

Radisson-Hotel-Group; Sint-Gillis; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hotel discounts for you and family

Local country perks

Global benefits

Résumé du poste

Radisson Hotel Group in Brussels is seeking a Front Office Shift Leader to supervise the front office team and ensure a seamless guest journey from check-in to checkout. You will lead by example, deliver exceptional service, and maintain a positive Yes I Can attitude while coordinating with other departments to create memorable stays.

Strong communication, teamwork and a flexible mindset are essential; experience in a similar role is beneficial, and we offer global and local perks plus career

Qualifications

• Flexibility and a positive, Yes I Can! Attitude.
• An eye for detail and creative problem-solving.
• Passion for extraordinary service and guest satisfaction.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills; enjoys fun at work.
• Experience in a similar position is beneficial but not essential.

Responsabilités

• Supervise the front office team and lead by example.
• Ensure the guest journey from check-in to checkout is smooth.
• Host the show with patience, empathy and professionalism.
• Coordinate with other departments to deliver exceptional service.

Connaissances

Flexibility

Yes I Can Attitude

Attention to detail

Team leadership

Outils

Verbal communication

Description du poste

Radisson Hotel Group in Brussels is seeking a Front Office Shift Leader to supervise the front office team and ensure a seamless guest journey from check-in to checkout. You will lead by example, deliver exceptional service, and maintain a positive Yes I Can attitude while coordinating with other departments to create memorable stays.

Strong communication, teamwork and a flexible mindset are essential; experience in a similar role is beneficial, and we offer global and local perks plus career