German & Dutch Speaking Customer Service Coordinator

Cross Border Talents; Oost-Vlaanderen; On-site; EUR 30,000 - 43,000; Full time

Job summary

Jobtailor in Belgium is seeking a multilingual Customer Support Specialist to assist customers experiencing vehicle breakdowns across Europe. You will own each case from start to finish, coordinating with repair centers and service partners to deliver timely resolutions.

The ideal candidate communicates clearly in German, Dutch and English, maintains calm under pressure, and brings a proactive, team‑oriented approach to problem solving in a multicultural environment.

Qualifications

• Fluent German and Dutch (written and spoken).
• Good English communication skills.
• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Ability to remain calm and solution-oriented under pressure.
• Proactive and productive problem-solving approach.
• Team-oriented attitude with strong collaboration skills.
• Motivation to learn and continuously develop professionally.

Responsibilities

• Support customers experiencing vehicle breakdowns across Europe.
• Take full ownership of customer cases and coordinate solutions from start to finish.
• Communicate regularly with customers, repair centers, and service partners.
• Provide timely updates regarding repair progress and service status.
• Coordinate with dealers and technical teams to ensure efficient problem resolution.
• Deliver outstanding customer service through proactive communication.
• Identify solutions and alternative approaches when unexpected challenges arise.
• Maintain accurate records and case documentation.
• Collaborate closely with colleagues in a multicultural and multilingual environment.

Skills

German (written & spoken)

Dutch (written & spoken)

English (communication)

Customer service mindset

Communication skills

Interpersonal skills

Calm under pressure

Problem solving

Team collaboration

Willingness to learn

Job description

Responsibilities

• Support customers experiencing vehicle breakdowns across Europe
• Take full ownership of customer cases and coordinate solutions from start to finish
• Communicate regularly with customers, repair centers, and service partners
• Provide timely updates regarding repair progress and service status
• Coordinate with dealers and technical teams to ensure efficient problem resolution
• Deliver outstanding customer service through proactive communication
• Identify solutions and alternative approaches when unexpected challenges arise
• Maintain accurate records and case documentation
• Collaborate closely with colleagues in a multicultural and multilingual environment

Requirements

• Fluent German and Dutch (written and spoken)
• Good English communication skills
• Strong customer service mindset
• Excellent communication and interpersonal skills
• Ability to remain calm and solution-oriented under pressure
• Proactive and productive problem-solving approach
• Team-oriented attitude with strong collaboration skills
• Motivation to learn and continuously develop professionally