Polish & German Service Coordinator - BE1

Cross Border Talents; Vlaanderen; On-site; EUR 38,000 - 42,000; Full time

Benefits offered by this job

Accommodation in Ghent

Job summary

Cross Border Talents is seeking a Service Coordinator for our Ghent location to support German and Polish-speaking customers in a dynamic, multilingual environment. You will handle inquiries, schedule service appointments, and work closely with technicians and other departments to deliver excellent customer service.

The role requires fluency in German, Polish and English, strong organizational skills, and willingness to work rotating shifts including weekends and evenings.

Qualifications

• Fluent in German, Polish and English
• Strong customer service orientation
• Clear and concise communication
• Highly organized with multitasking ability
• Problem-solving skills to troubleshoot customer issues
• Basic automotive knowledge preferred but not required
• Willingness to work flexible hours including weekends and evenings
• Candidates from abroad must relocate to Ghent at their own expense

Responsibilities

• Serve as main contact for German and Polish customers via phone, email and other channels.
• Coordinate service appointments with technicians to ensure timely repairs and maintenance.
• Investigate and resolve customer issues to achieve high customer satisfaction.
• Maintain accurate records of customer interactions and service requests in internal systems.
• Use German, Polish and English to communicate with customers and colleagues.
• Work a rotating shift schedule including weekends and evenings.
• Collaborate with sales, marketing and technical support for a seamless customer experience.
• Identify opportunities for process improvements in the customer service department.

Skills

German

Polish

English

Customer service

Communication

Coordination

Multitasking

Job description

Our company is a leading automobile manufacturer with a strong presence in Belgium and across Europe. We pride ourselves on delivering exceptional customer service and maintaining high standards in all aspects of our operations. As we continue to expand, we are seeking a dynamic and multilingual individual to join our team as a Service Coordinator in our Ghent location.

Job Description:As a Service Coordinator, you will play a pivotal role in ensuring the smooth operation of our customer service department. Your primary responsibility will be to provide support to our German andPolish-speaking customers, addressing their inquiries, concerns, and service requests in a timely and professional manner.

Key Responsibilities:

1. Customer Support:Serve as the main point of contact for German andPolish-speaking customers, assisting them with service-related inquiries via phone, email, and other communication channels.
2. Service Coordination:Coordinate service appointments and liaise with technicians to ensure timely completion of repairs and maintenance tasks.
3. Issue Resolution:Investigate and resolve customer complaints or issues, striving to achieve the highest levels of customer satisfaction.
4. Documentation:Maintain accurate records of customer interactions, service requests, and resolutions using our internal systems.
5. Language Proficiency:Utilize your fluency in German,Polish, and English to effectively communicate with customers and colleagues.
6. Shift Work:Work on a rotating schedule, including weekends and evenings, to provide round-the-clock support to our customers.
7. Team Collaboration:Collaborate closely with other departments, including sales, marketing, and technical support, to ensure a seamless customer experience.
8. Continuous Improvement:Identify areas for process improvement and contribute to the development of best practices within the customer service department.

Qualifications:

1. Language Skills:Fluency in German,Polish, and English is essential for this role.
2. Customer Focus:Strong customer service orientation with a passion for exceeding customer expectations.
3. Communication Skills:Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
4. Organizational Skills:Highly organized with the ability to multitask and prioritize tasks in a fast-paced environment.
5. Problem-Solving Abilities:Proven ability to troubleshoot and resolve customer issues effectively.
6. Automotive Knowledge:Basic understanding of automotive systems and terminology is preferred, but not required.
7. Flexibility:Willingness to work flexible hours, including weekends and evenings, as part of a rotating shift schedule.
8. Relocation:Candidates from abroad must be willing to relocate to Ghent at their own expense, as there is no relocation package provided.

Salary and Benefits:

• Competitive salary range of2900-3200 EUR x 13 months (Gross) + 7.24 per day as meal allowance.
• 5 days a week, 8 hours a day, on a 24/7 rotating shift basis.
• Opportunity to work for a reputable automobile company with room for career growth and development.
• Relocation package: accommodation in Ghent

Requirements

German & Polish