Customer Support Advisor

Language Matters Company; Belgique; On-site; USD 35,515 - 53,273; Full time

Benefits offered by this job

13th month salary

Meal card

Shift allowance

Transport allowance

Relocation support

Job summary

A leading automotive company is in urgent need of a Customer Support Advisor fluent in Dutch, German, and English, with French as an added advantage. This role involves managing breakdown cases across Europe, working closely with teams to meet customer needs, and following established processes. The position offers a dynamic work environment with the flexibility of working 50% remotely. The candidate must be willing to work evenings, nights, and weekends, and a relocation package is provided for candidates coming from abroad.

Qualifications

• Fluency in Dutch, German, and English; French is a plus.
• Previous experience in a customer service role is desirable.
• Great communication skills and a team spirit.
• Willingness to work evening, night, and weekend shifts.

Responsibilities

• Manage breakdown cases all over Europe.
• Partner with colleagues and other departments for solutions.
• Communicate with customers to understand needs.
• Follow defined breakdown processes.

Skills

Fluency in Dutch

Fluency in French

Fluency in German

Fluency in English

Great communication skills

Team spirit

Time-management

Job description

One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with Dutch, French and German language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible.

Your responsibility will include:

• Manage breakdown cases all over Europe
• Partner with your colleagues and other departments to find the best solution
• Communicate with customers understanding their needs and follow defined breakdown processes
• Other ad hoc tasks

About you:

You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritise tasks and have a great time-management. The role is 24/7 so you will need to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance etc. If you move from abroad, the company will support with relocation by covering the accommodation for the first month.

Profile:

• You have fluency/conversational skills in Dutch, German and English – French would be a plus
• Previous experience in a customer service role is desirable
• Great communication skills and team spirit
• You are based in Ghent, Belgium or open to relocate (relocation package offered)

To apply, please send your CV in English and in Word format to Thomas. languagematters is acting as an employment agency in relation to this vacancy.

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