Front Office

Brussels Hotels Association; Brussel Hoofdstad; Ibrido; EUR 22.000 - 31.000; Part-time

Descrizione del lavoro

Brussels Hotels Association is seeking a Night Auditor to cover night shifts, manage front desk operations, ensure service quality and property safety. The role involves checking guests in/out, handling reservations, and maintaining lobby standards.

Requirements include fluency in English and French (Dutch a plus), experience with Opera Cloud, Micros, and MS Office, and a customer-focused, calm demeanor. The position is a fixed-term contract with two nights per week.

Competenze

• Front desk night shift experience preferred.
• Strong customer service and communication skills.
• Ability to stay calm under pressure and solve problems.
• Knowledge of hotel systems (Opera/Opera Cloud, Micros, MS Office) required.
• Neat, professional appearance and good organizational skills.

Mansioni

• Welcoming and checking in/out guests.
• Process walk-in and telephone/email reservations.
• Resolve problems and handle complaints.
• Answer the phone and manage inquiries.
• Close the day in the system and handle administration.
• Ensure guest safety and perform night duty rounds.
• Conduct the night audit run and generate night reports.
• Reconcile accounts and prepare financial reports.
• Balance cash drawers and assist with room service.
• Maintain lobby cleanliness and surrounding areas.

Conoscenze

English

French

Dutch advantage

Strumenti

Opera/Opera Cloud

Micros

Microsoft Office

Descrizione del lavoro

Contract: Fixed-term contract (3 months, renewable)Schedule: 2 nights per week approximatelyStatus: Flexi-job strongly preferred As a Night Auditor, you are responsible for the front desk during the night and ensure both service quality and the safety of the property.

Contract: Fixed-term contract (3 months, renewable)
Schedule: 2 nights per week approximately
Status: Flexi-job strongly preferred

As a Night Auditor, you are responsible for the front desk during the night and ensure both service quality and the safety of the property.

Duties and responsibilities

• Welcoming and checking in and out of guests
• Taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail
• solving problems and complaints
• Answering the phone
• Closing the day in the system and the associated administration
• Ensuring the safety of all guests
• Doing duty rounds
• Conducting the night audit run
• Generating the night reports
• Reconciling accounts
• Preparing financial reports
• Balancing cash drawers
• Serving guests who order room service
• Cleanliness of the lobby and surrounding areas

Type:

Front Office

CDD

Contrat:

Langue(s):

Qualifications and skills

• Languages: English, French – Dutch would be a serious advantage
• Knowledge of Opera/Opera Cloud, Micros and Microsoft Office
• Neat and professional appearance
• High-quality customer service, smiling and welcoming
• Excellent written and verbal communication skills
• Organized and great attention to detail
• Ability to solve problems and take initiative
• Team spirit, friendly
• Ability to remain calm and polite under pressure
• Flexibility in tasks and schedule
• First experience as Night Auditor