Front of House Concierge & Guest Services Agent (Flexible Schedule)

Kimpton Hotels & Restaurants; Spa; On-site; EUR 11,000 - 13,000; Full time

Job summary

Kimpton Hotels & Restaurants in Spa, Belgium seeks a Rooms Front of House Employee to deliver exceptional guest service across Guest Services, Front Desk, PBX, Concierge, Guest Relations, and Bell/Door roles. Responsibilities include registration, check-out, PBX handling, luggage assistance, and amenity coordination.

The role advocates for the hotel by creating personalized guest experiences and may rotate among Front of House areas as needed.

Qualifications

• High school diploma or GED required.
• Hospitality degree preferred.
• Strong guest service and communication skills.
• Ability to adapt to diverse guest needs and personalities.

Responsibilities

• Review arrivals with special requests and block rooms as needed.
• Check in/out guests in a confident, professional manner.
• Respond to guest queries and resolve issues professionally.
• Answer all phone calls promptly with complete information.
• Complete shift checklists (AM/PM/Overnight).
• Pre-assign hotel rooms including VIPs and special requests.
• Build relationships with local services (baby-sitters, florists, spas).
• Make reservations in restaurants, travel, entertainment, etc.
• Maintain follow-up logs for Concierge communications.
• Attend hotel and department meetings.

Education

High school diploma or GED

Tools

MSFT Office

Job description

Kimpton Hotels & Restaurants in Spa, Belgium seeks a Rooms Front of House Employee to deliver exceptional guest service across Guest Services, Front Desk, PBX, Concierge, Guest Relations, and Bell/Door roles. Responsibilities include registration, check-out, PBX handling, luggage assistance, and amenity coordination.

The role advocates for the hotel by creating personalized guest experiences and may rotate among Front of House areas as needed.