Guest Services Concierge – Front Desk & Bell

Kimpton Hotels & Restaurants; Spa; On-site; EUR 11,000 - 14,000; Full time

Job summary

Kimpton Hotels & Restaurants in Spa, Belgium, seeks a Rooms Front of House Employee to deliver exceptional guest service across Front of House functions including Guest Services, Front Desk, PBX, Concierge, Guest Relations and Bell/Door.

This role handles check-in/out, phone communications, guest requests, and reservations. Strong interpersonal skills and familiarity with hotel systems (Opera, Alice, HOTSOS) are preferred. Flexible schedule including evenings and weekends.

Qualifications

• High school diploma or GED required.
• 1+ years of concierge/front-of-house experience in a luxury setting.
• Ability to adapt to changing guest needs and maintain professionalism.
• Proficiency with MS Office.
• Familiar with hotel systems, accurate data entry (Opera, Alice, HOTSOS).
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Review arrivals with special requests and block rooms as needed.
• Check in/out guests confidently and courteously.
• Respond to guest queries and resolve issues professionally.
• Answer all phone calls promptly and knowledgeably.
• Complete shift checklists (AM/PM/Overnight).
• Pre-assign rooms including VIPs and special requests.
• Develop relationships with trusted services for guests.
• Make reservations across hospitality industry.
• Maintain follow-up log for Concierge communications.
• Attend hotel and department meetings.

Skills

Guest service

Front desk experience

MS Office

Communication skills

Adaptability

Education

High school diploma

Tools

Opera

Alice

HOT SOS

Job description

Kimpton Hotels & Restaurants in Spa, Belgium, seeks a Rooms Front of House Employee to deliver exceptional guest service across Front of House functions including Guest Services, Front Desk, PBX, Concierge, Guest Relations and Bell/Door.

This role handles check-in/out, phone communications, guest requests, and reservations. Strong interpersonal skills and familiarity with hotel systems (Opera, Alice, HOTSOS) are preferred. Flexible schedule including evenings and weekends.