French-Speaking Support Specialist — Sofia Relocation Included

Mercier Consultancy Group; Belgique; On-site; EUR 19,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

Performance bonus

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join a fast-paced customer support team in Sofia, Bulgaria. You will handle inquiries via phone, email, and chat, and provide accurate product knowledge to ensure high-quality service.

Fluent French is mandatory, and relocation to Sofia is required. The role offers fully paid relocation, training, health insurance, and a monthly performance bonus within a dynamic European operations environment.

Qualifications

• Fluent French (spoken and written) is required.
• Experience in customer support or similar client-facing roles is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide customer service via phone, email, and chat.
• Maintain product knowledge to deliver accurate support within customer support services.
• Collaborate with international teams to improve workflows and service quality.
• Ensure high customer satisfaction with proactive solutions and empathetic communication.
• Adhere to data privacy and security protocols.

Skills

French fluency

Customer support experience

Multitasking

Interpersonal skills

Willing to relocate

Job description

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join a fast-paced customer support team in Sofia, Bulgaria. You will handle inquiries via phone, email, and chat, and provide accurate product knowledge to ensure high-quality service.

Fluent French is mandatory, and relocation to Sofia is required. The role offers fully paid relocation, training, health insurance, and a monthly performance bonus within a dynamic European operations environment.