French Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; On-site; EUR 19,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

Performance bonus

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join a fast-paced customer support team in Sofia, Bulgaria. You will handle inquiries via phone, email, and chat, and provide accurate product knowledge to ensure high-quality service.

Fluent French is mandatory, and relocation to Sofia is required. The role offers fully paid relocation, training, health insurance, and a monthly performance bonus within a dynamic European operations environment.

Qualifications

• Fluent French (spoken and written) is required.
• Experience in customer support or similar client-facing roles is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide customer service via phone, email, and chat.
• Maintain product knowledge to deliver accurate support within customer support services.
• Collaborate with international teams to improve workflows and service quality.
• Ensure high customer satisfaction with proactive solutions and empathetic communication.
• Adhere to data privacy and security protocols.

Skills

French fluency

Customer support experience

Multitasking

Interpersonal skills

Willing to relocate

Job description

French Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities while providing white-glove support to professionals seeking their next challenge in the customer support services industry.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will represent leading international brands, making this one of the most sought-after French-speaking jobs in the vibrant city of Sofia.

Key Responsibilities

• Deliver world-class customer service via phone, email, and chat to resolve client inquiries efficiently.

• Maintain a deep understanding of product knowledge to provide accurate support within the customer support services sector.

• Ensure high levels of customer satisfaction by providing proactive solutions and empathetic communication.

• Collaborate with international teams to optimize workflows and enhance service quality standards.

• Handle sensitive information with professionalism, adhering to strict data privacy and security protocols.

• Contribute to the positive culture of our office in Sofia by fostering teamwork and continuous improvement.

• Meet and exceed performance indicators and quality targets as a key part of your daily objectives.

• Native or fluent French (spoken and written) is mandatory.

• Valid EU passport or a valid work permit for Bulgaria.

• Previous experience in customer support services or a similar client-facing role is considered a significant asset.

• Strong digital literacy and the ability to multitask in a professional office environment.

• Excellent interpersonal skills and a passion for problem-solving.

• Commitment to relocating to Sofia for this French Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary reflective of your professional skills.
• Fully Paid Training to ensure your success in the customer support services industry.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual achievements.
• Opportunity to build an international career with one of the top jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern convenience, and a stunning natural landscape. As one of the most exciting hubs for international business, Bulgaria provides an exceptional quality of life with a low cost of living and a vibrant social scene in the heart of Sofia. Whether you are exploring the majestic Balkan Mountains or enjoying the lively coffee culture, Bulgaria is a fantastic place to grow your career and your lifestyle.

Our comprehensive relocation package is designed to make your transition seamless, ensuring that you feel at home in Bulgaria from the moment you land. With incredible local cuisine, a welcoming expat community, and endless exploration opportunities, choosing to work in Bulgaria is a decision that pays dividends both professionally and personally.