French-Speaking Customer Support Pro — Relocate to Sofia

Mercier Consultancy Group; Belgique; On-site; EUR 15,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training

Private Health Insurance

Relocation Package

Monthly KPI Bonus

Career Development

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s Sofia-based team. You will handle inquiries from French-speaking clients, providing professional support via phone, email, and live chat, while using our CRM to log interactions.

This on-site role in Sofia offers a fully paid relocation package, comprehensive training, health insurance, and a KPI-driven monthly bonus.

Qualifications

• Native or fluent French is mandatory and must be spoken and written.
• Strong command of English for internal communication.
• Excellent communication and problem‑solving skills focused on client satisfaction.

Responsibilities

• Act as the primary point of contact for French-speaking clients via phone, email and live chat.
• Resolve inquiries with precision and empathy while logging interactions in CRM.
• Collaborate with international team members to troubleshoot issues and improve processes.
• Keep product knowledge up to date to provide accurate support.
• Strive to exceed quality and performance targets set by management.

Skills

French language

English proficiency

Customer service

Communication skills

Problem solving

Tools

CRM

Job description

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s Sofia-based team. You will handle inquiries from French-speaking clients, providing professional support via phone, email, and live chat, while using our CRM to log interactions.

This on-site role in Sofia offers a fully paid relocation package, comprehensive training, health insurance, and a KPI-driven monthly bonus.