French-Speaking CS Agent (Relocation Included)

Mercier Consultancy MD; Belgique; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Private Health Insurance

Fully Paid Training Program

Attractive Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s growing team in Sofia, Bulgaria. This on-site role offers the chance to deliver exceptional service to French-speaking clients across Europe and to participate in a fully supported relocation package.

Responsibilities include handling inquiries by phone, email and live chat, maintaining CRM records, collaborating with international colleagues, and staying up-to-date with product knowledge to ensure

Qualifications

• Native or fluent French required.
• European work authorization (EU passport or Bulgarian work permit)
• On-site role in Sofia, Bulgaria
• Good communication and problem-solving skills

Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector
• Resolve customer inquiries via phone, email, and live chat with precision and empathy
• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards
• Collaborate with international team members to troubleshoot complex issues and identify process improvements
• Stay updated on product knowledge to provide accurate and efficient support to all French-speaking users
• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction
• Contribute to a positive, collaborative environment at our on-site facility in Sofia

Skills

French language

English language

Job description

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s growing team in Sofia, Bulgaria. This on-site role offers the chance to deliver exceptional service to French-speaking clients across Europe and to participate in a fully supported relocation package.

Responsibilities include handling inquiries by phone, email and live chat, maintaining CRM records, collaborating with international colleagues, and staying up-to-date with product knowledge to ensure