Arabic-Speaking Customer Support Pro — Relocation to Sofia

Mercier Consultancy MD; Belgique; On-site; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is sourcing an Arabic Speaking Customer Support Agent to join our team in Bulgaria. You will handle inquiries via phone, email, and live chat, providing empathetic and accurate solutions to Arabic-speaking customers.

Fluency in English is required, and relocation to Sofia will be provided. The role offers full relocation support, training, private health insurance, and a monthly salary package commensurate with experience.

Qualifications

• Native or fluent Arabic (spoken and written) required.
• Professional proficiency in English.
• Experience in Customer Support Services preferred.
• Willing to relocate to Sofia, Bulgaria.
• EU passport or legal right to reside/work in Bulgaria.

Responsibilities

• Deliver world-class support to customers via phone, email, and live chat.
• Resolve inquiries with empathy and accuracy.
• Represent clients according to brand values and service protocols.
• Maintain detailed CRM documentation for continuity.
• Collaborate with cross-functional teams to resolve issues.
• Meet and exceed individual and team targets.
• Participate in ongoing training on industry best practices.

Skills

Arabic language

English language

Customer support

Relocation to Sofia

CRM

Tools

CRM

Job description

Mercier Consultancy Group is sourcing an Arabic Speaking Customer Support Agent to join our team in Bulgaria. You will handle inquiries via phone, email, and live chat, providing empathetic and accurate solutions to Arabic-speaking customers.

Fluency in English is required, and relocation to Sofia will be provided. The role offers full relocation support, training, private health insurance, and a monthly salary package commensurate with experience.