French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; On-site; EUR 15,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training

Private Health Insurance

Relocation Package

Monthly KPI Bonus

Career Development

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent to join our client’s Sofia-based team. You will handle inquiries from French-speaking clients, providing professional support via phone, email, and live chat, while using our CRM to log interactions.

This on-site role in Sofia offers a fully paid relocation package, comprehensive training, health insurance, and a KPI-driven monthly bonus.

Qualifications

• Native or fluent French is mandatory and must be spoken and written.
• Strong command of English for internal communication.
• Excellent communication and problem‑solving skills focused on client satisfaction.

Responsibilities

• Act as the primary point of contact for French-speaking clients via phone, email and live chat.
• Resolve inquiries with precision and empathy while logging interactions in CRM.
• Collaborate with international team members to troubleshoot issues and improve processes.
• Keep product knowledge up to date to provide accurate support.
• Strive to exceed quality and performance targets set by management.

Skills

French language

English proficiency

Customer service

Communication skills

Problem solving

Tools

CRM

Job description

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.

• Resolve customer inquiries via phone, email, and live chat with precision and empathy.

• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.

• Collaborate with international team members to troubleshoot complex issues and identify process improvements.

• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.

• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.

• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport or a valid work permit for Bulgaria.

• Previous experience in the Customer Support Services industry is highly preferred but not required.

• Excellent communication and problem-solving skills, with a focus on client satisfaction.

• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.

• Strong command of English for internal company communication.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on KPIs
• Career development opportunities within the dynamic job market of Bulgaria
• And Much More…

Life in Bulgaria

Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in southeastern Europe.

When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.