Hebrew-Speaking Customer Care Agent | Fully Paid Relocation to Sofia

Mercier Consultancy MD; Brussel; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

Fully paid training

Health insurance

Performance bonus

Career progression opportunities

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Customer Service Agent in Bulgaria. The role offers a premium relocation experience and a fully supported move to Sofia for an on-site CS position.

You will handle customer inquiries via phone, email, and live chat in Hebrew, collaborating with international teams and maintaining CRM records. A strong customer service mindset and excellent communication are essential.

Qualifications

• Native or fluent Hebrew is required (spoken and written).
• Strong passion for delivering excellent customer service.
• Excellent verbal and written communication skills in English and Hebrew.
• EU passport or right to work in Bulgaria required for relocation.
• Willingness to relocate to Sofia for an on-site role.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries while upholding brand standards.
• Deliver personalized solutions in Hebrew to ensure satisfaction.
• Collaborate with cross-functional teams to streamline service processes.
• Maintain detailed records of customer interactions in CRM.
• Stay updated on policies and product knowledge to provide accurate info.
• Contribute to a high-performing international team in Sofia.

Skills

Hebrew fluency

English proficiency

Customer service

Communication skills

Relocation readiness

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Hebrew Speaking Customer Service Agent in Bulgaria. The role offers a premium relocation experience and a fully supported move to Sofia for an on-site CS position.

You will handle customer inquiries via phone, email, and live chat in Hebrew, collaborating with international teams and maintaining CRM records. A strong customer service mindset and excellent communication are essential.