Field Service Delivery Leader – Belgium

Tetra Pak; Belgique; À distance; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Flexible working arrangements

Development and training opportunities

Global work environment

Résumé du poste

Tetra Pak in Belgium is seeking a Service Delivery Manager to lead field service operations, manage a team of Service Engineers, and ensure high-quality technical services for customers. Based in Groot-Bijgaarden, you will collaborate with planners, account managers and specialists to drive service excellence and customer satisfaction.

You will report to the Customer Service Operations Director France & Benelux, travel regularly within Belgium, and play a key role in developing team capabilities

Qualifications

• Must have a technical or engineering degree or equivalent experience.
• Fluency in Dutch and English; French is a strong advantage.
• Proven experience in service operations or field service management.
• Experience leading and developing teams, including remote members.
• Strong coaching and people-management skills.
• Customer-focused mindset with problem-solving abilities.
• Knowledge of mechanical, electrical and automation systems.

Responsabilités

• Lead, coach and develop a team of approximately 10–12 Service Engineers.
• Support competence development and readiness for current and future customer needs.
• Foster a culture of safety, collaboration, and continuous improvement.
• Ensure maintenance, troubleshooting, upgrades and installation activities meet high standards.
• Drive customer satisfaction through effective service delivery and timely issue resolution.
• Support engineers with complex technical challenges and escalations.
• Collaborate with customers and account teams to identify service improvements.
• Coordinate with planning to optimize resources and efficiency.
• Monitor team performance, utilization and service quality.
• Ensure compliance with company policies, health and safety, HR processes.
• Contribute to operational and financial objectives of the service organization.

Connaissances

Team leadership

People management

Customer focus

Stakeholder management

Communication skills

Mechanical/electrical/automation

Remote team management

Formation

Technical or engineering degree

Equivalent experience

Description du poste

Tetra Pak in Belgium is seeking a Service Delivery Manager to lead field service operations, manage a team of Service Engineers, and ensure high-quality technical services for customers. Based in Groot-Bijgaarden, you will collaborate with planners, account managers and specialists to drive service excellence and customer satisfaction.

You will report to the Customer Service Operations Director France & Benelux, travel regularly within Belgium, and play a key role in developing team capabilities