Lead Field Service Manager, Food & Beverage Solutions

ENGINEERINGUK; Groot-Bijgaarden; On-site; EUR 85,000 - 110,000; Full time

Job summary

Tetra Pak in Groot-Bijgaarden, Belgium is seeking a Service Delivery Manager to lead field service operations and develop a team of approximately 10–12 engineers. You will ensure delivery of high-quality technical services to customers and drive customer satisfaction.

You will work closely with customers, planners, account managers and technical specialists to foster continuous improvement and operational excellence, while traveling within Belgium as needed.

Qualifications

• A technical or engineering degree, or equivalent experience.
• Fluent Dutch and English; knowledge of French is a strong advantage.
• Proven experience in service operations or field service management.
• Experience leading and developing teams, including remote members.
• Strong coaching and people management skills.
• Customer-focused mindset with practical problem solving.
• Good understanding of mechanical, electrical and automation systems.
• Experience in packaging/processing/food manufacturing or related industry is an advantage.
• Willingness to travel regularly within Belgium (3 days per week).

Responsibilities

• Lead, coach and develop a team of 10–12 Service Engineers.
• Ensure maintenance, troubleshooting, upgrades and installation activities meet high quality standards.
• Drive customer satisfaction through effective service delivery and timely issue resolution.
• Collaborate with customers, planners, account managers and specialists to identify improvements.
• Monitor performance, resource allocation and service quality; ensure safety and HR compliance.
• Support engineers with complex technical challenges and escalations.

Skills

Team leadership

Coaching

Stakeholder management

Dutch language

English language

French language

Travel readiness

Problem solving

Customer focus

Mechanical/electrical/automation

Education

Technical or engineering degree

Job description

Tetra Pak in Groot-Bijgaarden, Belgium is seeking a Service Delivery Manager to lead field service operations and develop a team of approximately 10–12 engineers. You will ensure delivery of high-quality technical services to customers and drive customer satisfaction.

You will work closely with customers, planners, account managers and technical specialists to foster continuous improvement and operational excellence, while traveling within Belgium as needed.