Service Delivery Manager, Food & Beverage Solutions

Tetra Pak; Groot-Bijgaarden; On-site; EUR 85,000 - 110,000; Full time

Job summary

Tetra Pak in Groot-Bijgaarden, Belgium is seeking a Service Delivery Manager to lead field service operations and develop a team of approximately 10–12 engineers. You will ensure delivery of high-quality technical services to customers and drive customer satisfaction.

You will work closely with customers, planners, account managers and technical specialists to foster continuous improvement and operational excellence, while traveling within Belgium as needed.

Qualifications

• A technical or engineering degree, or equivalent experience.
• Fluent Dutch and English; knowledge of French is a strong advantage.
• Proven experience in service operations or field service management.
• Experience leading and developing teams, including remote members.
• Strong coaching and people management skills.
• Customer-focused mindset with practical problem solving.
• Good understanding of mechanical, electrical and automation systems.
• Experience in packaging/processing/food manufacturing or related industry is an advantage.
• Willingness to travel regularly within Belgium (3 days per week).

Responsibilities

• Lead, coach and develop a team of 10–12 Service Engineers.
• Ensure maintenance, troubleshooting, upgrades and installation activities meet high quality standards.
• Drive customer satisfaction through effective service delivery and timely issue resolution.
• Collaborate with customers, planners, account managers and specialists to identify improvements.
• Monitor performance, resource allocation and service quality; ensure safety and HR compliance.
• Support engineers with complex technical challenges and escalations.

Skills

Team leadership

Coaching

Stakeholder management

Dutch language

English language

French language

Travel readiness

Problem solving

Customer focus

Mechanical/electrical/automation

Education

Technical or engineering degree

Job description

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Service Delivery Manager, Food & Beverage Solutions

View more categories View less categories Sector Catering and Hospitality , Sales and Business Development Role Manager Contract Type Permanent Hours Full Time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.
Job Summary
At Tetra Pak, we make food safe and available everywhere. Through our innovative processing and packaging solutions, we support food producers around the world in delivering safe, high-quality products to consumers. We are looking for a Service Delivery Manager to lead our field service operations in Belgium. In this role, you will manage and develop a team of Service Engineers while ensuring the delivery of high-quality technical services to our customers. You will play a key role in supporting customer satisfaction, developing team capabilities, and driving operational excellence. Working closely with customers, planners, account managers and technical specialists, you will contribute to the continued growth and success of our service business.
You will be based in Groot-Bijgaarden, Belgium and report to the Customer Service Operations Director France & Benelux.

What you will do
As Service Delivery Manager, you will:

• Lead, coach and develop a team of approximately 10-12 Service Engineers.
• Support competence development and ensure the team is prepared for current and future customer needs.
• Foster a strong culture of safety, collaboration and continuous improvement.
• Ensure maintenance, troubleshooting, upgrades and installation activities are delivered to the highest quality standards.
• Drive customer satisfaction through effective service delivery and timely resolution of issues.
• Support engineers in addressing complex technical challenges and customer escalations.
• Work closely with customers and account teams to identify opportunities for service improvement.
• Collaborate with planning functions to optimize resource allocation and operational efficiency.
• Monitor team performance, utilization and service quality.
• Ensure compliance with company policies, health and safety regulations, and HR processes.
• Contribute to the achievement of operational and financial objectives for the service organization.

We believe you have

• A technical or engineering degree, or equivalent experience.
• Fluent knowledge of Dutch and English. Knowledge of French is considered a strong advantage.
• Proven experience in service operations, field service management or a related technical environment.
• Previous experience leading and developing teams, including remote team members.
• Strong coaching and people management skills.
• A customer-focused mindset and a practical approach to problem solving.
• Good understanding of mechanical, electrical and automation systems.
• Experience in packaging, processing, food manufacturing or a related industry is an advantage.
• Strong communication and stakeholder management skills.
• Willingness to travel regulary within Belgium (3 days on average a week).

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Company

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