Field Service Team Leader, Belgium

PerkinElmer; Kraainem; Remote; EUR 70,000 - 100,000; Full time

Job summary

PerkinElmer is seeking a Field Service Team Leader to guide a team of engineers across Belgium. You will coach and develop the team, ensuring high-quality service delivery and customer satisfaction while promoting safety and continuous improvement.

The role requires strong leadership, technical background, and collaboration with Sales, Product Management, and Operations. Travel across Belgium is expected, with home-based flexibility.

Qualifications

• Strong technical background in field service, technical support, or lab instruments.
• Experience mentoring, coaching, or supporting colleagues.
• Customer-focused with proven relationship management and issue resolution.
• Excellent communication and interpersonal skills.
• Able to collaborate with cross-functional teams and manage multiple priorities.
• Familiar with service management systems and field service software.
• Commitment to safety, quality, and continuous improvement.

Responsibilities

• Lead and support a team of Field Service Engineers across Belgium.
• Coach and develop team members to enhance technical and service skills.
• Promote safety, collaboration, and continuous improvement culture.
• Partner with leadership on workforce planning, onboarding, and development.
• Monitor service delivery and improve response times and customer satisfaction.
• Resolve complex customer issues and handle escalations.
• Coordinate resources to install, maintain, repair, and troubleshoot.
• Collaborate with Sales, Product Management, and Operations for customer success.
• Use metrics to identify opportunities for operational improvement.
• Support Lean, Daily Management, and problem-solving practices.
• Ensure compliance with policies, safety requirements, and quality standards.
• Contribute ideas to improve team performance and customer experience.

Skills

Field service

Mentoring

Customer focus

Communication

Cross-functional collaboration

CRM tools

Service management systems

Organizational skills

Prioritization

Dutch & English

Education

Bachelor's degree in Engineering or Life Sciences

Business-related degree or experience

Tools

CRM tools

Field service software

Job description

Role Purpose

The Field Service Team Leader is responsible for supporting and developing a team of 8x Field Service Engineers while ensuring excellent service delivery to customers across the region. This role is ideal for an experienced field service professional looking to take their first step into people leadership. The successful candidate will combine technical expertise, customer focus, and team coaching to drive service quality, operational effectiveness, and employee engagement.

Key Responsibilities

• Lead and support a team of 8x Field Service Engineers across Belgium.
• Coach and develop team members to enhance technical, customer service, and professional skills.
• Promote a culture of safety, collaboration, accountability, and continuous improvement.
• Partner with service leadership on workforce planning, hiring, onboarding, and employee development activities.
• Monitor service delivery performance and support improvements in response times, service quality, and customer satisfaction.
• Assist the team in resolving complex customer issues and escalations.
• Coordinate resources and priorities to ensure efficient delivery of installations, maintenance, repairs, and troubleshooting activities.
• Collaborate with Sales, Technical Support, Product Management, and Operations teams to support customer success.
• Use service metrics and performance data to identify opportunities for operational improvement.
• Support the implementation of Lean, Daily Management, and problem-solving practices.
• Ensure compliance with company policies, safety requirements, and quality standards.
• Contribute ideas and initiatives that improve team performance and customer experience.

Critical Skills & Qualifications

Must-Have

• Strong technical background in field service, technical support, laboratory instruments, or a related environment.
• Demonstrated experience mentoring, coaching, training, or supporting colleagues.
• Customer-focused mindset with experience managing customer relationships and resolving service issues.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience using service management systems, CRM tools, or field service software.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a dynamic service environment.
• Commitment to safety, quality, and continuous improvement.
• Home based, but estimated 50% travel across Belgium required.
• Must speak Flemish or Dutch and English.

Nice-to-Have

• Previous experience acting as a team lead, project lead, mentor, or subject matter expert.
• Experience within healthcare, diagnostics, laboratory, analytical instrumentation, life sciences, or related industries.
• Exposure to performance metrics, KPIs, and service operations reporting.
• Knowledge of Lean, Continuous Improvement, or Daily Management practices.
• Experience supporting recruitment, onboarding, or employee development activities.
• Familiarity with resource planning and service scheduling processes.

Experience & Education

• 5–8 years of experience in field service, technical support, customer service engineering, or a related technical environment.
• Bachelor's degree in Engineering, Life Sciences, Business, or a related discipline, or equivalent combination of education and relevant experience.

Working Conditions / Travel / Shift

• Travel: Regular travel across Belgium to support employees, customers, and business operations.

Competencies / Behaviors

• Demonstrates ownership and accountability for results.
• Builds trust and develops strong working relationships.
• Communicates clearly and effectively with technical and non-technical audiences.
• Coaches and supports the growth of others.
• Takes a customer-focused approach to decision-making.
• Uses data and facts to solve problems and improve performance.
• Collaborates effectively across teams and functions.
• Adapts positively to change and new challenges.
• Maintains a strong focus on quality, safety, and compliance.
• Shows initiative and a continuous improvement mindset.