Enterprise Technical Customer Success Manager

Enersee; Antwerpen; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company car or mobility budget

Meal vouchers (€8/day)

Hospital insurance + family discounts

Laptop + smartphone

Job summary

Enersee is building Europe’s largest energy-efficiency platform. We seek a Customer Success leader who owns enterprise accounts end-to-end, from onboarding through renewal and expansion, sitting with energy managers and CFOs.

The role blends technical affinity, project management, and product advocacy to drive measurable value. You don’t need to come from a pure CS background—experience in SaaS, consulting, or program management with strong customer outcomes works.

Qualifications

• Experience owning customer outcomes in SaaS or enterprise settings.
• Ability to manage multiple enterprise accounts with milestones.
• Excellent written and verbal communication; English plus other EU language beneficial.
• Comfort with pace and ambiguity.

Responsibilities

• Onboard new customers and drive first value fast.
• Own account health with proactive outreach and renewals.
• Run Quarterly Business Reviews with ROI/usage.
• Build business cases to move pilots to full rollout.
• Surface expansion signals to Sales.
• Handle scope creep and tough conversations.
• Create case studies and customer references.
• Track retention and expansion metrics in HubSpot.
• Shape the CS practice as we scale.

Skills

Customer outcomes ownership

Project management

English fluency

Dutch language

German language

French language

Spanish language

Office-based

Ambiguity tolerance

Job description

Enersee is building Europe’s largest energy-efficiency platform. We seek a Customer Success leader who owns enterprise accounts end-to-end, from onboarding through renewal and expansion, sitting with energy managers and CFOs.

The role blends technical affinity, project management, and product advocacy to drive measurable value. You don’t need to come from a pure CS background—experience in SaaS, consulting, or program management with strong customer outcomes works.