Customer Success Manager

Startup Atlas; Antwerpen; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Stock options

13th month salary + double vacation

Company car or mobility budget

EV charging card

Hospital insurance for you

Laptop + smartphone

Job summary

Enersee, an AI-powered energy platform, is growing fast and seeks a Customer Success Manager to turn onboarding into long-term partnerships with Europe’s largest brands.

You will own onboarding with the product team, build strategic relationships, translate customer goals into outcomes, and design business cases to scale from pilot to full rollout. Fluency in English plus another EU language and a proactive mindset are essential.

Qualifications

• Experience in Customer Success, Account Management, or a related role in a tech startup/scale-up/enterprise clients.
• Proactive mindset; you don’t wait to solve problems.
• Lead as a CSM; if no process, you create it.

Responsibilities

• Be the go-to person for enterprise clients; build strategic partnerships.
• Own onboarding with product team; align stakeholders & set goals.
• Translate customer goals into outcomes; grow contracts.
• Design business cases to scale from pilot to full rollout.
• Spot opportunities to expand usage, renewals, and impact.
• Collect and organize user feedback; feed insights back to product/tech.
• Build dashboards in HubSpot to track revenue and expansion.

Skills

Customer Success

Account Management

Proactive mindset

Leadership in CSM

Strong communication

Strategic thinking

Analytical skills

Energy & sustainability interest

Fluent English + another EU language

Experience with HubSpot/Mixpanel/Inter

Tools

HubSpot

Mixpanel

Intercom

BI tools

Job description

Enersee is an AI-powered platform that provides 24/7 virtual energy management, helping businesses reduce energy waste, lower carbon emissions, and conserve water through automated energy audits, anomaly detection, and real-time ROI tracking across building portfolios.

Join Enersee as a Customer Success Manager to turn clients into long-term partners and drive the full potential of our AI-powered energy efficiency platform. Build strategic relationships with Europe's biggest brands and shape customer success practices for growth.

Job Description

Customer Success Manager

• Hybrid
• Customer Success

Your mission: turn great onboarding into long-term impact and commercial expansion. Join us as a Customer Success Manager.

Help Europe’s biggest building waste less energy.

Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen, we need you!We’re looking for a Customer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform.About EnerseeWe don't like waste. Waste of time, energy, water, and efficiency. That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful.

Why this role matters

Customer Success at Enersee is not “support.” It’s strategy, growth, and trust-building. You’ll be the face and voice of Enersee to some of Europe’s biggest brands. Think Lidl, Ahold Delhaize, Veolia, Stad Kortrijk, and more. Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company.

What you’ll do

• Be the go-to person for our enterprise clients, building strong, strategic partnerships.
• Own onboarding together with our product team: align stakeholders, set up integrations, and define goals.
• Translate customer goals into real outcomes (and growing contracts).
• Design business cases to help clients scale from pilot to full rollout.
• Spot opportunities to expand usage, drive renewals, and increase client impact. And then act on them.
• Collect and organize feedback from users, feeding insights back to product and tech teams.
• Build dashboards in HubSpot to track revenue and expansion.
• Shape and scale our Customer Success practices as we grow.

Job requirements

Our Ideal hire

We’re building a team of brilliant, ambitious people who want to do meaningful work. You might be a match if you’re a curious thinker and a fast do-er, with:

• Experience in Customer Success, Account Management, or a related role in a tech startup, scale-up, or comparable (Enterprise) clients.
• A proactive mindset: you don’t wait for problems to solve them.
• You work as a leader in CSM: don’t have a proces yet? You create it. Running into the same challenges? You fix them.
• Great comms skills. You can simplify complex ideas for any audience.
• Strategic thinking & commercial instincts. Spot opportunities and seize them.
• Analytical skills: you love digging into customer data & feedback.
• A strong interest in energy, sustainability, and tech (Energy experience = big plus!)
• Fluent English + one other EU language (Dutch, French, or German preferred)
• Experience with Hubspot, Mixpanel, Intercom, or BI tools is a plus.

Don’t check every box?

Smart people don’t always follow straight lines. If you believe in what we’re doing and think you can help us grow, we want to hear from you.

What we offer you in return

We want you to grow with us and benefit from the impact you make.

Compensation

€4500,- tot 5500,- gross base salary per month, excluding holiday allowance (but it also highly depends on what you bring to the table)

Performance bonus (up to €25K/year)

Stock options. You grow, we grow

Benefits (Belgian-style!)

13th month salary + double vacation pay

Company car (worth €35–50K) or mobility budget + extra salary

Charging card for your EV (also usable privately)

Charging card for your EV (also usable privately)

Hospital insurance for you (free) + discounts for family

Laptop + smartphone, incl. €30/month for phone & internet Want to help build the clean energy future through tech, partnerships, and purpose?