Energy SaaS Customer Growth Specialist

Granular Energy; Belgique; Remote; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Transparent salaries

Remote-first

Holiday & volunteering days

Gym subsidies

Equity in company

Job summary

Granular Energy is a fast-growing climate tech company delivering a SaaS platform to manage energy attribute certificates and hourly tariffs. As a remote-first team, you will own day-to-day relationships with a portfolio of European customers, ensuring seamless platform usage, data handling and API support while driving adoption and renewals.

You will onboard new clients, help them derive value from our product, and collaborate with the Commercial team on upsell opportunities.

Qualifications

• 2 to 4 years in a B2B or enterprise customer-facing role.
• Energy sector experience with utilities or energy software.
• Strong communication and empathy for difficult conversations.
• Analytical mindset with data analysis in Excel (XLOOKUP, pivot tables).
• Highly organized with good prioritization across timelines and stakeholders.
• Fluent English.

Responsibilities

• Be the day-to-day contact for a portfolio of existing customers.
• Provide level 1 support on platform, data, and API issues; escalate as needed.
• Onboard new customers; drive adoption and renewals.
• Support upsell alongside Commercial team.
• Coordinate with cross-functional teams to feedback into roadmap.

Skills

B2B customer-facing

Energy sector

Communication

Excel analytics

Organized

Fluent English

Job description

Granular Energy is a fast-growing climate tech company delivering a SaaS platform to manage energy attribute certificates and hourly tariffs. As a remote-first team, you will own day-to-day relationships with a portfolio of European customers, ensuring seamless platform usage, data handling and API support while driving adoption and renewals.

You will onboard new clients, help them derive value from our product, and collaborate with the Commercial team on upsell opportunities.